Field Service Engineer

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This is a position with grade

15

This position reports to

Service Team Leader

Your role and responsibilities

In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility. The work model for the role is: #LI_onsite This role is contributing to the Electrical Service based in Bangpoo, Samutprakarn. You will be mainly accountable for: - Provides technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any Service category (installation and commissioning maintenance repairs engineering and consulting advanced services extensions, upgrades and retrofits end of life services, replacements, etc.). - Investigates customer needs through professional consulting. Provides technical consulting and specialist assistance on Service solutions to management and customers by giving relevant inputs on customer requirements and proposed service products/solutions. - Determines effective Service applications, equipment and methods to develop, market or manufacture new Service offerings to respond to customer requirements cost effectively. - Manages customer relationships and maintains regular contacts with key customers. Identifies new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are met and business opportunities utilized for Service growth. Conducts specialist support and advisory service for Sales team. Ensures accurate communication and exchange of technical information to the customers to address their needs and reports and follows up customer feedback to achieve high level of customer satisfaction. - Prepares all required technical documents and reports for project contracts to be signed by the customer representative. Reports work done in a timely manner and provides relevant technical supporting documents to the service execution teams and follows up when needed. - Participates in maintenance meetings and improvement activities to proactively provide suggestions for product and quality improvement and shares with ABB organization/management. - Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Qualifications for the role

• Bachelor in Electrical Engineering
• Have a demonstrated track record in LV/MV switchgear/Product
• You are passionate about Measurement usage, safety at site, LV/MV product, Microsoft office, and IoT.
• Experience 2 years in Electrical Engineering.
• Good communication both Thai & English

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. We value people from different backgrounds. Could this be your story Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory