We are hiring
FLOOR MANAGER (F&B) - Thai
Soho House is a space for the world's creative people to come together, grow, have fun, and make an impact. We put our people at the heart of everything we do, and champion curiosity and connectivity to deliver the best experiences.
Soho House Bangkok is a multi-level operation comprising events room restaurant, bars, swimming pool and the club space. This private member club is the first of its kind in Thailand.
If you're passionate about what you do, we'd love you to get in touch.
Floor Manager responsible for the management of all aspects and functions of the club service, in accordance with the Soho House's standards.
Your main function is to ensure that you serve and run the bar efficiently and that the customer has the best possible experience. You are also responsible for the success and development of the bar staff.
The main duties and responsibilities include:
- Complete a comprehensive Manager in Training program that covers all the ins and outs of running a successful unit
- Train, manage and motivate a crew of pros to consistently serve up amazing services
- Support the success of your unit by keeping customers happy, complying with Soho House procedures and keeping productivity up and costs down
- Ensuring consistent, high-quality services are served to customers
- Creating a welcoming environment for customers
- Leading a team of F&B staff by example, pitching in to help with table service where necessary.
- Managing stock control with inwards goods and sales via system.
- Dealing with customer feedback and providing adequate solutions to customer complaints
- Creating a positive work environment for staff and encouraging their career development
- Overseeing the cleanliness of staff and the club area and paying attention to possible health hazards and regulation violations
- Organizing, managing and motivating all service staff
- Ensuring that all service staff is continuously trained
- Organizing, supervising and providing active support of all food & beverage activities
- Performing various preparatory duties prior to and at the end of the season
- Compile variance reports, weekly management reports and any other reports deemed necessary.
- Assist the Club / Restaurant Manager with managing the F&B operations to ensure the achievement of established food and beverage quality and guest service quality standards
- Play a significant role in achieving departmental revenue and profit goals.
- Assume the duties and responsibilities of the Club / Restaurant Manager in his absence.
- Control and analyze, on an on-going basis, the following: Sales / Costs / Quality and presentation of food and beverage products / Service standard / Condition and cleanliness of facilities and equipment / Guest Satisfaction.
- Assist Manager in determining the minimum and maximum stocks of all food, beverage, material and equipment.
- Direct the development and administration of controls for all phases of the outlet in an economical and profitable manner while maintaining established standards.
- Maintain an efficient program of scheduling to ensure a high standard of service with the use of minimum man-hours.
Our ideal candidate for this position:
- Solid written and verbal English & Thai communications skills
- Basic accounting skills
- Ability to work a flexible schedule
- 4+ years full service restaurant management experience
- Be courteous and focused on providing a consistently high standard of customer service.
- Excellent self-presentation.
- Excellent in service-minded, good personality
- Enthusiastic to learn and open-minded
- Works under pressure and being leadership
Benefits
Soho House offers competitive compensation packages that feature global benefits and perks
- 5 Work days
- Guarantee Service Charge
- Variable Service Charge
- Meal Allowance
- Health & Life insurance (cover spouse and children)
- Dental insurance (cover spouse and children)
- Every House Membership
- Career growth and personal development opportunities, with an opportunity to travel abroad with us
The venue...
Located in Soi Sukhumvit 31, Bangkok, Thailand.
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