Company Description
Novotel Bangkok on Siam Square is a newly renovated 4-star hotel downtown that combines modern comfort and luxury. Featuring 425 rooms and suites and luxury amenities such as our In Balance Fitness and Splash Poolside and Bar. Located in the center of Bangkok where most shopping malls are found, such as Siam Square, Siam Paragon and CentralWorld. The hotel is the perfect base to explore the city as it is situated in the main shopping district of Bangkok with easy access to the BTS train station.
Novotel Bangkok on Siam Square is the perfect hotel downtown to explore all that the city offers. From world renowned shopping malls to nearby attractions such as Bangkok Art & Culture Centre, Madame Tussauds and 4-faced Buddha. The 4-star hotel is right about a minute's walk from the Siam Skytrain station, which is serves as central point connecting the Silom and Sukhumvit lines. Remember to bring along a map route of the BTS Skytrain so you don't get confused!
Job Description
Developing and Maintaining Budgets
- Develop and manage all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments through daily operations, promotions, activations & event plan
- Maintains a positive cost management index for kitchen and restaurant operations
Leading Food and Beverage Team
- Manage the Food and Beverage departments (not catering sales)
- Supervise and manage employees, all day-to-day operations and understand employee positions well enough to perform duties in employees absence
- Utilize interpersonal and communication skills to lead, influence, and encourage others
- Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
- Respond quickly and proactively to employee's concerns
- Provide a learning atmosphere with a focus on continuous improvement
- Provide proactive coaching and counseling to team members
Ensuring Exceptional Customer Service
- Provide excellent customer service & manage day-to-day operations
- Respond quickly and proactively to guest's concerns
- Take ownership of a guest complaint / problem until it is resolved or it has been addresses by the appropriate manager or employee
- Service as a role model to demonstrate appropriate behaviors
Managing and Conducting Human Resource Activities
- Provide guidance and direction to colleagues, including setting performance standards and monitoring performance
- Conduct performance reviews in a timely manner
- Identify the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills
Qualifications
- Minimum of 2 years of relevant experience in food and beverage management
- Proven track record of success in a similar role
- In-depth knowledge of food and beverage menu items, including wine, spirits, and cocktails
- Basic math proficiency for handling transactions and managing budgets
- Flexibility in work schedule, including evenings and weekends
- Passion for the hospitality industry and crafting enriching experiences for customers
Additional Information
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor's learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
