They are responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.
Front Office Assistant Responsibilities:
- Reporting to management and performing administrative duties.
- Answering telephone calls, as well as screening and forwarding calls.
- Scheduling and confirming appointments, meetings, and events.
- Welcoming and assisting visitors in a friendly and professional manner.
- Handling basic inquiries and sorting mail.
- Copying, scanning, and filing documents.
- Monitoring office supplies and ordering replacements.
- Keeping the reception area tidy and observing professional etiquette.
- Performing other administrative tasks, if required.
Front Office Assistant Requirements:
- High school diploma or GED.
- Formal qualification in office administration, secretarial work, or related training.
- 2-3 years of experience in a similar role.
- Exceptional ability to create a welcoming environment.
- Experience in answering and screening calls, as well as scheduling appointments.
- Ability to observe business etiquette and maintain a professional appearance.
- Proficiency in appointments scheduling and call forwarding systems, such as Resource Guru and AVOXI.
- Experience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook Express.
- Working knowledge of printers, copiers, scanners, and fax machines.
- Excellent interpersonal and communication skills.
