Front Office Manager

1. Job Position 2. Category 3. Responsible To 4. Job Definition 5. Duties and Responsibilities JOB DESCRIPTION Front Office Manager Front Office Manager Department Head Director To create optimum room sales and goodwill towards the Hotel through efficient and courteous service a. Ensures prompt, courteous and accurate service to all guests b. Responsible for proper yield management of room inventory c. Responsible for the preparation of capital and operational to achieve desired profitability budgets for his department d. Responsible for Recommending changes in methods, equipment and staff as per requirement e. Ensures safety and security of guest belongings in guest rooms, luggage room and guest lockers f. Ensures room folios are correctly maintained and payment received as per billing instructions given g. Responsible for adherence to all statutory requirements such as C-forms, Arrival and departure reports, encashment certificates, etc h. Ensures guest privacy, safety and security at all times within Hotel premises i. Makes conscious and continuous endeavour to meet new clients and maintain congenial relationship with existing clients j. Ensures all records and documents are maintained as per standards laid down by the management k. To control group and individual reservations to ensure maximum occupancy l. To co-ordinate with the sales department for sales promotion m. To ensure that policies and procedures laid down by the management are followed n. To maintain good relations with present and prospective clients o. To control day to day credit given to guests p. To co-operate with other departments so that the total activity contributes to ultimate satisfaction of guests q. To set a high standard of work performance and attendance of all employees of the department and by consistent supervision ensure the maintenance of this standard r. To ensure constant follow-up on guest history. s. To ensure the completion and follow-up of new and pending maintenance work t. To ensure regular sales calling for promoting business u. To send out periodic statistical data to the concerned v. To train the front office staff in co-ordination with the training departments manager w. Responsible for preparing duty rosters for its team. In addition to the above mentioned duties and job functions any other assignment given by the immediate superior or the management will have to be carried out. DECLARATION: I have gone through the Job Description. I have read and understood the contents of the Job Description. I hereby declare that the said Job Description shall be binding on me. I acknowledge receipt of a copy of the Job Description. Employee_______________________