Job Description
As the Front Office Manager, joining ideally in September or early October, you will be leading our successful re-opening after extensive renovations taking place from September 8th to November 18th, 2024. You will manage and guide our team of dedicated Front Office Agents, Villa Hosts, Guest Service Center Operators, Duty Managers, and Bellmen and be responsible for the day-to-day operations including guest satisfaction.
Key Responsibilities (re-opening):
- SOP Implementation: Review and implement Front Office Standard Operating Procedures (SOPs) in line with Anantara Brand Standards and Leading Quality Assurance (LQA) Standards.
- Guest Journey Development: Collaborate with the leadership team to develop the sequence of the guest journey, including the arrival experience, in-house services, and departure experience.
- Training: Training of the Front Office Team for a successful re-opening of the resort.
- Quality Enhancement: Elevate the quality of products and services offered, ultimately enhancing guest satisfaction to its highest level.
Key Responsibilites (post opening):
- Leading and Managing the Front Office Team and daily operations
- Executing training and fostering a culture of continuous improvement within the department
- Complaint resolution analyzing of root causes and improving standards and the process in place to minimize re-occurrence
- Extend support to Front Office and collaborate with other department heads fostering a culture of teamwork
Qualifications
- Previous pre-opening experience as FOM or Rooms Division Manager within a luxury resort environment
- Strong Interpersonal- and Leadership Skills, leading a team of 20+ diverse team members
- Ready to take independent decisions following our empowerment guidelines to ensure guest satisfaction
- Commitment to Training and Development
- Organizational Skills with attention to details
- Effective Communication
- Flexibility and Adaptability
- Financial Acumen of handling P&L
- Fluent in English, both spoken and written
- Familiarity with Thai cultural practices and nuances to enhance service quality and guest experiences
