- Lead the establishment and management of the Service Desk function globally|Drive continuous improvement initiatives to enhance IT service quality
About Our Client
Global Manufacturing Company, Headquartered in Bangkok and with branches globally. Central office, easily accessible from BTS Station. This position is part of a new investment project aimed at transforming the company into a state-of-the-art, Technology-led business, with dozens of new IT roles being added to the organization.
Job Description
- Provide strategic leadership to the Service Desk team, ensuring effective incident and service request management.
- Oversee all ITSM processes, including incident management, problem management, and change management.
- Drive a culture of continuous improvement within the IT service organization.
- Define and monitor service level agreements (SLAs) with a focus on meeting or exceeding performance targets.
The Successful Applicant
- Bachelor's degree in Information Technology, Business Administration, or related field.
- Proven experience of building and leading Global Service Desk functions
- ITIL certification or equivalent ITSM certifications preferred
- Experience in IT service management and leadership roles
- Strong understanding of ITIL framework and best practices
- Proven track record in driving ITSM process improvements
What's on Offer
- Spearhead the creation and oversight of the Service Desk function on a global scale
- Drive continuous improvement initiatives to optimize IT service quality and enhance user satisfaction
- Collaborate with cross-functional teams to promote a culture of service excellence and innovation
Contact: Matteo Perroni
Quote job ref: JN-042024-6382086
