Company Description
Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get To Know The Team
- Assist Grab Partners, including drivers, passengers, and merchants, in utilizing our products.
- Handle service inquiries and resolve disputes from our drivers, passengers, and merchants.
- Deliver exceptional customer service to our clientele.
- Foster positive relationships and engage in community-building initiatives with drivers, passengers, and merchants.
Job Description
- Handle customers contacts via Out bound call and Email.
- Handle accident and incident case on platform Grab.
- Resolve issues due to emergency incident situations such as Grab driver got accident during the trips, or eaters complaining about food contamination objects on their food order.
- Determining the cause of the problem, selecting and explaining the best solution to solve the problem.
- Expediting correction or adjustment and following up to ensure resolution.
- Contribute to team effort by accomplishing related results as needed.
- Follow communication procedures, guidelines and policies.Go the extra mile to engage consumers and driver.
- 5 working days a week.
- Able to work on shift timing (shifts rotating schedule 24/7).
- Able to work on public holidays.
Qualifications
- Bachelor's degree in Tourism, Hospitality, or related
- Fluent in English OR Chinese competencies
- Proven customer support experience.
- Strong phone contact handling skills and active listening.
- Excellent data entry and typing skills: TH&ENG 35/mins
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize and manage time effectively.
- Ability to handle stressful situations appropriately.
- Welcome new graduated
- Experience in customer service 1 year above would be an advantage..
Additional Information
About Grab and our workplace
Grab is Southeast Asia's leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.
Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principlesthe 4Hs: Heart, Hunger, Honour and Humilitywe work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.
