Application Deadline: 1 May 2024
Department: Sales & Marketing
Employment Type: Permanent - Full Time
Location: Thailand - Bangkok
Reporting To: Director of Group & Event
Description
Previous experience of minimum three (3) years in luxury hotels is required. Previous experience in Groups & Events management
Key Responsibilities
- Direct receipt, qualification and coordination of event, wedding & group requests (incl. leads, RFPs, etc.) defined by their direct supervisor.
- Apply the Kempinski MICE SOP's from group enquiry to contracting.
- Ensure the ideal and most effective utilisation of the meeting and conference rooms.
- Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
- Realize up sell possibilities to meet and surpass Group & Event budget goals.
- Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
- Create activities to ensure ongoing maintenance of bookings.
- Generate proper proposals and contracts.
- Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
- Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Group & Event Coordinator).
- Ensure a proper handover of the converted business to the Event Manager / Group & Event Coordinator with all relevant information forwarded.
- Conduct exit interviews with important customers after their event asking for future business.
- Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.
- Further administrative tasks and other possible assigned duties.
- Performs any other duties as assigned to them by management.
