As a Guest Service Agent at Napasai, A Belmond Hotel, Koh Samui, Thailand, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you're looking to develop your skills and be part of the future of luxury, this is your moment.
Primary Responsibilities Include
- Providing exceptional customer service and warmly welcoming guests by assisting with check-in and check-out procedures, and handling inquiries in a professional and courteous manner
- Providing outstanding communication through prompt and professional phone calls and emails
- Performing administrative duties, including managing guest accounts, processing payments, and maintaining guest records and correspondence.
- Delivering knowledge of hotel facilities, amenities, and services to enhance guest experience.
Requirements
What You Bring:
- Excellent customer service skills; ability to greet guests, handle inquiries, and provide assistance in a courteous and efficient manner
- Ability to communication clearly, listen attentively, and convey information accurately
- Strong organizational skills; ability to handle multiple tasks simultaneously such as answering calls, managing guest check-ins and check-outs, and monitoring emails
- Ability to work under pressure and handle difficult situations or irate guests with composure and tact
- Proficiency with computer systems including basic programs such as word processing, spreadsheets, and email
Benefits
What We Offer:
At Napasai, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, and benefits including:
- Competitive salaries
- Complimentary and preferred rate experiences at our iconic destinations
- Friendly and Family environment
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment.
Apply today!
About Us
Napasai, A Belmond Hotel, Koh Samui, Thailand
Napasai is a secluded haven nestled between the jungle and sea. It has been a pioneer of luxury hospitality since travellers first started arriving to the island's golden sands.
Napasai means Clear Sky upon arrival, guests are drawn to the panoramic sea and infinity pool views, and will immediately feel relaxed, and the positive vibes of Thai hospitality.
Our serene beach resort is set within 43 acres of lush tropical garden, 68 stand-alone but easily accessible villas enjoy vast sea views; we have the longest stretch of swimmable beach that are perfect for families of all types.
Join us and achieve the truly exceptional!
The Belmond & LVMH Family
Napasai, A Belmond Hotel, Koh Samui, Thailand, is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
