Guest Service Associate performs all tasks associated with setting up, serving, and breaking down of function rooms where banquet food service activities are performed.
- He / She is responsible for the prompt, courteous, smooth and efficient service of food and beverage to during banquet and out door .
- Additionally work as a team to follow through with the proper and timely set-up and execution of banquet events.
- Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
- Greet all guests and owners warmly with an appropriate greeting
- Have a good understanding and able to products and service related query to guests when asked.
- Deliver and serve welcome drinks, food, meals, condiments and accompaniments etc.
- Prepare tables, action stations, buffets, service carts, table/carts and cordial carts.
- Ensure that meeting rooms are re-set for next event.
- Assist others with side work including, but not limited to cleaning, stocking, silverware, etc
- Communicate any areas of need, problems, and concerns from guest to Banquet .
- Maintain high standards of and cleanliness in all areas of the Meeting Rooms.
- Ensure there is proper back up in the event that any equipment is not properly functioning.
