Head of Anti Fraud Electronic Card (Job Expo 2024)

Early Applicant

Exp: 7-9 Years

Job Description

Job Description

Key Roles and Responsibilities

Establish prevention and monitoring electronic cards and merchant with the direction of ttb Bank.
Manage fraud transaction detection & monitoring, Credit card, Debit card 24/7
Coordinated internal and external party in order to achieve fraud prevention.
Manage customers affected to notify actions taken & provide assurance.
Measure of system detection and recommend for system & parameter improvement.
Update & share about new fraud types detected by monitoring.
Control fraud impact communications, coordination across and end-to-end process management BUs and VC.
Manage Fraud loss recovery & chargeback.
Handle Fraud Customer complaints management, cleansing and database mining.
Lead team members to achieve the goal by bank target for best result.

Skills / Knowledge Needs

Master / Bachelor's Degree in related field in Money and Banking, Information System, Information Management.
At Least 7 years of working experience in Fraud monitoring or risk management, Banking industry is plus.
Good Strategic and Management skill and organizing plan.
Strong problem-solving skill with quick and comprehensive reaction under extremely problematic situation.
Has knowledge in the Card Business, Computer M3 for an application of Information technology to the world of banking.
Good command of English