Job Purpose:
In-depth understanding of Thailand securities brokerage's end-to-end processes both local and foreign securities accounts / investment products.
To handle for both retail and institutional clients:
- account opening, maintenance, and closure (local and foreign);
- client static data maintenance (incl. system upgrades both regulatory driven and project based);
- Know-Your-Client (KYC), Anti-Money Laundering (AML) processes;
- client suitability processes; and
- others, including gap analysis and controls testing on applicable processes, and applicable regulatory reporting and updates.
Key Accountabilities:
Account Opening, Maintenance and Closure
- Handle all retail and institutional account opening, maintenance, and closure (incl. internal system processing Freewill SMART Securities, and external systems FundConnext, DRx, etc.)
- Continuous improvements on process workflow to deliver efficiency.
- Ensure accuracy and completeness of all supporting documentations and client's correspondences.
- Regular management reporting.
- Client Servicing; Handle client inquiries / complaints, investigate and resolution, together with Sales / Relationship Managers.
- Execute and validate clients requests, including Generate / unlock / reset password for online trading account, and update client's information, incl. account representatives.
Client Static Data Maintenance
- Update system database incl. Freewill SMART Securities) according to project requirements and regulatory updates.
- Responsible for system input and control of product commission and pricing set up.
- Maintain / update client segmentation and system tagging.
- FATCA / CRS, W8Ben monitoring.
- Responses to internal and external inspections, incl. extraction of data and supporting documents
Know-Your-Client (KYC), Anti-Money Laundering (AML) processes
- Screen, review and monitor KYC and AML screenings (new and existing accounts), together with Sales / Relationship Managers.
- Responses and confirmation to inquiry on customers information from various stakeholders, including regulators, Asset Management Companies (AMC), related companies within DBS Group, etc.
Client Suitability Processes
- Ensure accuracy and validate client records in systems with supporting documentations.
- Ensure proper system (Freewill's SMART Customer) set up (incl. rules and controls).
Others
- Gap analysis and controls testing on applicable processes.
- Applicable regulatory reporting (incl. weekly SET reporting), and ad-hoc customer reports upon management's request.
- Assist implementation of special project and ensure timely delivery.
Qualification Required:
- Bachelor's degree in finance, business administration or related field.
- Min. 5 years of prior experience in account opening / client onboarding within the financial industry, preferably in local securities brokerages.
- Familiarity with KYC/AML regulations, and general securities brokerage / banking principles.
- Good command of written and spoken English.
- Proficiency in Freewill Solutions / SBA Solutions Suite, particularly in SMART Customer.
- Strong attention-to-detail, data accuracy, customer service orientation, excellent communication, and proficiency in account management.
