About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Nestled in Koh Samui's breathtaking coastline, Four Seasons Resort Koh Samui is an oasis of elegance and serenity amidst the azure waters of the Gulf of Thailand. Spanning 42 acres of lush landscapes with tranquil lagoons and cascading waterfalls, the resort exudes a sense of profound connection to the island's maritime charm. The resort boasts 70 sumptuously designed Villas and Residences that encapsulate the essence of traditional Thai elegance. Drawing inspiration from the time-honored Southern Thai architecture, the accommodations seamlessly blend intricate local craftsmanship with contemporary comforts. Each abode offers unparalleled views of the expansive sea and the surrounding coconut groves, ensuring guests are immersed in nature's embrace. Four Seasons Resort Koh Samui, where the essence of Thai luxury meets the whispers of the ocean, promises an experience that is both timeless and enchanting.
Host/ess-Pla Pla
About The Role
The Host/ess is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. By nature of the position, the host/ess is the guest's first impression of the restaurant. This Host/ess greets guests promptly, courteously, graciously with eye contact, and a smile. Utilizing Open Table, the Host/ess takes reservations, reviews the daily reservation book and has the ability to seat guests without reservations. The Host/ess has a complete working knowledge of the menus, menu ingredients and what is unavailable for that day. A principle role within the restaurant, the Host/ess is familiar with server stations, their daily assignments, their personal timing patterns and their maximum workload capacity. The Host/ess is also familiar with frequent guests and knows their names and preferences.
The position reports to the Restaurant Manager.
What You Will Do
- Set up the host/hostess stand, review the reservation book and make recommendations as to the set up of the room
- Open the restaurant for business at the prescribed time each shift
- Inspect the cleanliness of each section of the dining room and the private dining rooms and make necessary improvements as well as check each table prior to opening to ensure its proper set
- Pick up the daily menus and insert them properly in their covers
- Inspect every menu and list to ensure their condition and appearance
- Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day
- Assign seating taking into account service standards
- Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.
- Be able to multitask and work simultaneously with other departments
- Monitor and share guest preference with respective team members to ensure they are recorder within internal systems
- Be able to support service team and record guest orders and if needed serving same with accuracy
What You Bring
- Must have existing work authorization to work in the country of Thailand
- Proficient in English communication
- Excellent personal presentation and interpersonal skills
- Confident outgoing personality and a can-do approach to any request
- High level of wine and food knowledge
- Working knowledge of the Micros system is essential
What We Offer
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
Schedule & Hours
- This is a full-time position
- The working hours will primarily be early morning, days, during weekdays and weekends.
