Hotel Manager - Centara Reserve Samui

BASIC FUNCTION:

To assist the General Manager to manage the operations so that company standards and objectives are achieved and maintained, and to be in charge of the hotel in the absence of the General Manager.

DUTIED AND RESPONSIBILITIES:

1.Delegates to other members of the management team and Department Heads in the interest of improving standards of service, the profitability of the hotel and the general working environment of all members of staff.

2.Ensures the effective and efficient implementation of all policies and procedures throughout the hotel

3.Reinforces the attainment of hotel profit and operation objectives, and ensures the efficient running of the operations.

4.Monitors quality of products and services together with Heads of Department in consultation with the General Manager.

5.Assists in interviewing/recruiting management of the hotel as assigned by the General Manger.

Ensures that all Heads of Department are performing their duties in accordance with policies and procedures.

6.Supports in training and staff engagement activities arranged by Human Resources Department, including guests activities arranged by operations departments.

7.Ensures staffing levels are maintained as per manning guide.

8.Constantly strives to improve productivity, efficiency and courtesy of all staff to meet or exceed guests expectation.

9.Welcomes VIPs personally or on behalf of the General Manager.

10.Maintains a high profile throughout the hotel in front and back of house areas, including reviewing log books daily, setting up complimentary rooms and transportation, and monitoring cleanliness in all areas, hotel costs, rooms status, forecasts, no shows and over booking.

11.Facilitates activities as discussed in the operations meetings to ensure the smooth running of the hotel.

12.Maintains level of confidentiality and to make sure that none of confidential matter will be disclosed. The Hotel requires that no confidential information concerning the hotel or the company be divulged without prior consent.