Company Description
About Grab and our workplace
Grab is Southeast Asia's leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.
Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principlesthe 4Hs: Heart, Hunger, Honour and Humilitywe work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.
Job Description
Get to know our Team:
We are a small but mighty and collaborative team whose mandate is to build a forward looking and future ready people function at Grab. We are also a relatively new team that is looking to punch above its weight and create positive impact quickly while having fun.
Get To Know The Role
As a People Experience Analyst, you will play a key role in streamlining our processes and enhancing employee experiences throughout their lifecycle. Your responsibilities will involve refining HR processes, introducing innovative scalable solutions, and prioritizing employee experience from onboarding to exit. You'll manage daily operations, support the country HR team, and often serve as the face of Pops (People Operations).
The Day-to-day Activities
Rest assured your days at Grab will never be mundane! As a critical member of the People Experience team, your dynamic role will include:
- Overseeing daily operations of one or more processes across the region, ensuring prompt and efficient delivery of our services.
- Actively supporting the country HR team, from handling employee queries and data changes in Workday and other systems to assisting with onboarding orientation and other tasks.
- Collaborating with cross-functional teams on diverse projects aimed at enhancing the employee experience and ensuring data integrity in our systems.
- Utilising data tracking to assess process effectiveness, identify opportunities for improvement, and implement scalable solutions that promote greater efficiency and operational rigor.
- Proactively tackling complex business problems, partnering with stakeholders to devise creative yet simple process solutions, and driving data compliance and governance in our systems, all while prioritizing the delight of employees and stakeholders.
Qualifications
- Minimum 5 years of experience in HR Operations or business operations, with the ability to manage and execute multiple projects simultaneously.
- Exceptional communication and presentation skills, coupled with a customer-centric mindset.
- Strong data skills for manipulation and trend identification, with a proven track record in analyzing data sets to drive standardization and continuous improvement.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint. Process excellence experience in HR operations or Six Sigma certification will be an added advantage.
- Solid understanding of change management principles with a successful history in driving change management and training activities.
- Familiarity with labour regulations in South East Asian countries, particularly Thailand.
Additional Information
Benefits at Grab:
Benefits
We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:
- Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
- Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
- Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
- Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
- Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
- Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.
We've got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.
We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It's not a box-ticking exercise; it's who we are.
