ICS - International Customer Support

Responsibilities:

• Engage with international customers via voice communication, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Utilize your experience to provide personalized support, building rapport and trust with customers.
• Adhere to quality standards, ensuring each interaction meets or exceeds VT10-12 quality benchmarks.
• Collaborate closely with HR, Assessment, and Operations teams to ensure seamless onboarding and ongoing performance excellence.

Qualifications:

• Minimum 6 months of international customer support experience through calls.
• Proficiency in US Shift timings.
• Excellent communication skills with a strong command of English. Ability to work from our office located in Electronic City
• . Demonstrated ability to maintain quality standards in customer support interactions.