IT Help Desk Engineer

IT Helpdesk Engineer

Responsibilities:

Receive Service Request / Incident through phone, email and Helpdesk tool (Jira)

Basic technical support at the EUC and network level : PC, IPad, Laptop, and LAN

User Account Management (Add, Delete and Change) and follow Change Management processes.

Handle alarms raised by monitoring tools.

Helpdesk Engineer will assign / escalate to Lead Engineer if the issue is not resolved

Helpdesk Engineer is point of contact to escalate issues to 3rd level / OEM / Vendor

Remotely assist users with support needs.

Follow up on outstanding requests and ensure timely resolution

Manage and monitor internal assets to ensure accurate inventory records

Skills:

Min 2 years End user support experience,

Desktop or Technical Service Desk. Customer Service Experience in a non tech call center environment will not be considered.

Very good knowledge of PC / Laptop break-fix

Very good knowledge of installation of software and patches remotely

Knowledge in Windows OS, Mac OS, Active Directory Account Administration, Mobile devices support.

The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)

Personal Attributes:

Strong interpersonal skills, Innovative, Proactive, Confident & Positive attitude.

Self-motivated, enthusiastic, team and quality focused.

Able to communicate effectively with both team members and senior management.

Customer focused and results driven.

Proactive with respect to personal development. Quality focused.

Job Type

Payroll

Must have Skills

• Jira
• Remote Desktop Services - (RDS)
• Mac OS - 2 Years - Intermediate
• Active Directory
• Windows OS - 2 Years - Intermediate

Languages

English -Fluent

5 - 10 Lakh/Year (Annual salary)

Longterm (Duration)

Fully Remote

India