Key Account Manager

Job Title: Key Account Manager

Location: Park Silom Building, Bangkok (Onsite)

Company: Tread.fi

About Us:

Founded by an Ex-VP of Quant Research at Morgan Stanley, Tread.fi specialize in providing algorithmic trading infrastructure to institutional digital asset firms. Our advanced trading algorithms, powerful execution engine, and access to deep liquidity on major exchanges empower our clients to stay ahead in a dynamic and fast-evolving market.

We've recently completed our USD 3.5M seed round funding and are excited to announce the launch of our Bangkok office as we expand our operations across Asia. As part of our rapid growth, we're looking for passionate, driven individuals to join our team and help shape the future of digital asset trading.

Responsibilities:

• Operate as the primary point of contact for key account stakeholders.
• Build and nurture strong, long-term relationships with clients, ensuring top-tier service and support.
• Collaborate with internal teams to resolve client issues and ensure smooth service delivery.
• Develop a trusted advisory relationship with clients, ensuring they receive the maximum value from Tread.Fi's services.
• Proactively identify opportunities to improve client satisfaction and ensure consistent client engagement.
• Conduct regular check-ins with clients to gather feedback, identify pain points, and offer solutions.
• Coordinate across internal teams to ensure smooth operations and clear client communication.
• Be open to international travel for client meetings and industry events when required.

Qualifications:

• 2+ years of relevant experience in account management, customer success, or a related field.
• Strong relationship-building skills and a proven ability to engage clients in a positive, proactive manner.
• Exceptional verbal and written communication skills in English.
• Strong organizational and problem-solving skills, with a can-do attitude.
• A fast learner who adapts quickly to new concepts and environments.
• Passion for finance, digital assets, and emerging technologies (is a plus).
• A team player who thrives in a fast-paced, collaborative environment.
• Willingness to travel internationally to meet client needs.

Why Tread.Fi

At Tread.Fi, we believe in creating a vibrant and inclusive culture where work is both rewarding and fun. As a rapidly growing company, we offer significant opportunities for career development, with the chance to make a real impact. Your ideas and contributions will be valued, and you'll be part of a dynamic, forward-thinking team shaping the future of digital asset trading.