Monitor and respond to customer inquiries on Company's Website, Email and all major social media platforms (e.g., Facebook, Instagram, Tiktok)
Respond promptly and professionally to direct messages, comments, and inquiries.
Handle all customer service issues, concerns, or requests, ensuring a positive brand experience.
Engage with potential customers and convert inquiries into sales opportunities and close sales successfully
Provide timely follow-up communication, ensuring customers have the information needed to make informed purchasing decisions and ensure that purchasing and payment processes are running smoothly.
Answer inbound sales calls, addressing inquiries or concerns.
Provide personalized product recommendations and assist customers in completing transactions via phone when necessary.
Able to support Marketing Team both online and offline marketing activities on general administrative task
Knowledge, Skills And Abilities
Strong organizational and time management skills with the ability to prioritize tasks effectively.
Familiarity with popular social media platforms and messaging tools.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Excellent written and verbal communication skills.
Ability to work both independently and as part of a team.
Strong problem-solving abilities and a proactive attitude.
A flexible and adaptable approach to working in a dynamic environment.
Education And Experience
Bachelor's degree in Marketing, Communications, Business, or a related field.
At least 1-2 years of experience in a Social Media Admin, Marketing or Sales Support
Be a sales target hunter and flexible to work outside working hours
