About Kuoni Tumlare:
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience. Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise. We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
About the Role:
Reporting to Country Manager with dotted line into Head of Mice, the primary role of MICE Account Manager is to work closely with existing clients to maximize business opportunities, as well as explore and acquire new clients. The jobholder is accountable for achieving budgeted actual GOP (gross operating profit) results, in line with sales revenue and margin targets as defined by the budget.
Key Responsibilities:
- Business development responsibilities (external): conduct competitor analysis, market trend and destination analysis, preparing business intelligence reports.
- Explore and identify potential new accounts: stay abreast of competitor activities, actively follow up on sales quotation request from potential clients. Attend local travel fairs and trade shows.
- Consultative selling: conduct sales visits and calls using meeting planner effectively. Uncovering the clients needs and requirements, qualify request with agents. Client relationship building, promoting new products, destinations and last minute deals, preparing proposals for clients, negotiation and deal closing. Active problem solving and complaint handling, through working closely with internal departments to provide prompt response and resolve complex operational issues.
- High quality account management: define incentive agreement with agent, define mark-up plans per market per agent. Enforce T&C, e.g. payment condition, compensation/supplement policy.
- Business development responsibilities (internal): Account planning, budgeting and forecasting, profiling and segmenting. Following up on wins, including confirmation monitoring; cooperation with Sales Operations and collate agent feedback; following up on losses, including regular review with internal departments e.g. quotation hub.
- Attend and participating in regular internal sales meetings, providing recommendation on business strategy for responsible accounts/market.
- Ensure business transactions are in accordance with the company policies
- Responsible for sales revenue and profit targets.
- Other duties as and when assigned by the manager.
To Succeed in This Role, You Should Have:
- Diploma or above with at least 5 years experience in Sales & Marketing, in travel or related industry is an advantage.
- Excellent selling and influencing skills.
- Strong communication and presentation skills in English.
- Planning and organizational skills.
- Self-motivated and a good teamwork player.
- Good negotiation skill.
- Good knowledge of destinations and tourist attractions in Europe.
- Computer literate with Microsoft Office applications.
- Min. 2 years of experience in travel Incentive & Meeting handling (sales, costing, planning and execution)
- Experience in project management and logistical planning of large and complex Incentive & Meeting projects between the source market and the destinations globally.
- Proven track record in establishing relationships with travel agents, event organiser or incentive/meeting specialists dealing in the Incentive & Meeting segment is an advantage.
- Existing network in the B to B Incentive & Meeting outbound industry is an advantage.
- Creative skills in creating themed events, team buildings and other sensory destination experiences is an advantage.
We are Looking for a Person With:
- Passion and want to learn tourism business especially wholesale.
- Good initiative and problem-solving.
- Teamwork and good communication skills.
What We Offer:
- Opportunity to work in an international environment.
- Diverse & Inclusive culture.
- Learning and training opportunities for growth.
- Dedicated Employee Engagement Activities.
