Job description
A full-time MICE employee's daily tasks include a wide range of duties in order to provide clients with high-quality service.
Some key tasks and situations they handle include:
Providing sales and client services:
- Taking ownership of the sales process, following up with MICE clients, and addressing their queries and concerns
- Cross-selling and promoting various destinations and products offered by the travel agenc
- Preparing proposals, and quotes, and coordinating with product and sales teams
- Advising clients on suitable products and services based on their requirements
- Building relationships with existing clients and addressing any complaints
Operations, bookings, and reservations support:
- Assisting with monitoring service providers to ensure the delivery of high-quality services
- Conducting site inspections of hotels, restaurants, and other venues
- Coordinating booking requests with the operations team for various services
- Updating the department database and providing regular work-in-progress reports to the manager or chief operations officer
General admin tasks:
- Assisting with bookings for special services, such as transportation and accommodation
- Conducting online research as directed by the team
- Assisting with the preparation of contracts and invoices
- Providing administrative support and ensuring smooth departmental functioning
Continuously wanting to improve your working environment and yourself:
- Contributing to the enhancement of MICE products and services by providing feedback and client comments to the product department
- Attending regular training courses to stay updated on product knowledge and procedures
- Sharing information and insights with colleagues to keep them informed
- Now that you have an understanding of what it means to be a MICE specialist, let's check what you'll need to become one.
