Job Description
The Operations Manager is responsible for supporting the business through the planning, organization, leadership and management of field operations with a strategic mindset and has an overall responsibility for safety, quality, and financial health of the operation. This includes managing risk, sales, service quality, personnel and business development and various functions such as accounting, purchasing, manufacturing, health & safety, and human resources.
Job Responsibilities
SAFETY, SECURITY & COMPLIANCE
- Lead safety meetings with employee on a regular basis.
- Facilitate safety meetings, oversee Job Hazard Analysis updates, evaluate near misses and perform Root Cause Analysis for all incidents; investigate accordingly and provide corrective actions.
- Demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises.
QUALITY
- Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford's Management System.
- Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement.
OPERATIONS
- Lead execution of all operational activities determining resource requirements (demand); crew utilization, asset utilization and inventory management to positively affect EBITDA.
- Ensure that the Product Line maintains its strategic focus on the provision of a quality service to customers.
- Ensures the organization is optimally suited to deliver the best job execution with outstanding Service Quality and to systematically evaluate results obtained to further improve products and services. Regularly assess the resources and support required to perform a safe and high-quality job and ensure strict adherence to Service Quality and Safety Standards.
- Fosters and leads continuous improvement initiatives to ensure that the internal process within the organization meet the needs of the business.
- Conducts regular customer Service Quality Review meetings in conjunction with sales to ensure our services, products and technical support meet their complete satisfaction.
- Ensure customer Statement of Requirements details equipment verifications and is translated into client Standard Operating Procedures.
- Maintain strong customer relationships, identify customer needs, and ensure alignment with sales on pricing for all bids and quotes; offer solutions, set and manage budgets, and ensure quality of job delivery.
- Provide technical support to field staff and customers prior to, during, and post job (briefing and debriefing).
- Drive forward change initiatives which enhance business performance.
- Partner with sales in identifying and pursuing new business opportunities within the area.
- Oversee the creation of Delivery Tickets and that all End of Well (Job) data is recorded, reviewed and approved.
- Review and approve the final job summary in Weatherford Performance Tracking System; Maintaining strict adherence to Weatherford's Delivery Ticket Process and implementation and compliance with the usage of FieldFX (where applicable).
- Manage equipment maintenance and modifications to remain in accordance with the latest Technical Manuals.
COMMUNICATION
- Maintain regular dialogue, informing and advising on both positive and negative factors impacting the business.
- Facilitate strong internal collaboration between Sales, Service Quality, and Operations and build relationships with the Shared Services functions.
- Maintain effective communications with all key stakeholders both internal and where appropriate external.
- Clearly communicate expectations, roles and responsibilities to their reports.
- Maintains effective communications with all key stakeholders both internal and where appropriate external.
- Supervisors & Managers should clearly communicate expectations, roles and responsibilities to their reports.
FINANCIAL
- Responsible for maximizing financial results of the product line within assigned geography, including forecast, profit and loss, fixed assets, inventory, capital expenditures, payables and receivables
- Assume full P&L responsibility for the Product line, ensuring business objectives are achieved and customer expectations are delivered in compliance with external regulatory requirements and internal policies and standards.
- Ensure that effective cost management is understood and practiced by the organization
- Leverage market intelligence and liaise with account managers, operations, technical sales and global product line leaders to accurately forecast activity trends and maximize financial results (including profit and loss, fixed assets, inventory, capital expenditures and receivables)
- Interpret, execute, and enforce contracts to maximize opportunities, minimize revenue leakage and maximize pricing recovery
- All employees have an accountability to the organisation to be financially responsible whether they are in charge of a function budget or simply their own expenses
- Costs incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedure
PEOPLE & DEVELOPMENT
- Manage field personnel by communicating work scope and job deliverables, delegating responsibilities, and ensuring correct procedures are executed for the work scope
- Lead the way on people management to drive a motivated disciplined and productive workforce. This includes effective staff leadership, performance management by setting objectives and driving appriasals and communication
- Actively engage with employees to support talent management through Weatherford's performance management process, including but not limited to talent assessments, succession planning & regular coaching opportunities
- Collaborate with Human Resources & Training Development to drive strategies for the recruitment & retention of key personal & to foster an environment that supports the attraction & retention of a high performing talented workforce
- Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills and experience
- Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potential
- Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills and experience
- Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potential
- Supervisors are expected to actively engaging their employees to support talent management through Weatherford's performance management process, including but not limited to talent assessments, succession planning & regular coaching opportunities
- Supervisors should collaborate with Human Resources & Training Development to drive strategies for the recruitment & retention of key personal & to foster an environment that supports the attraction & retention of a high performing talented workforce
VISION & LEADERSHIP
- Demonstrates leadership, ethical behaviour and adherence to Weatherford standards at all times
Job Requirements
- Bachelor's degree in an Engineering or Scientific discipline or equivalent experience
- Minimum 7+ years of relevant work experience in operations
- Experience in the execution of day to day operations and product related projects
- 2+ years P&L experience
- Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles (GAAP)
- Comprehensive understanding of the Product Line and technical job planning requirements
- Good understanding of Engineering, Service Quality and Sales
- Comprehensive understanding of customer requirements and market conditions
- Ability to work in high pressure situations, balancing both client and business expectations
- Knowledge of company's business practices including strategic planning, budgeting, staffing, Health Safety and Environmental (HS&E) and compliance
- Ability to accurately assess, solve, implement, and communicate solutions to problems
- Understanding of continuous improvement
- Ability to manage, develop and coach teams across organizational boundaries
- Demonstrated ability to work in a global matrix organization
- Excellent leadership, strong interpersonal, negotiating, influencing and planning skills
- Team player
- Strong organizational and effective communication skills
- Strategic thinking skills
- Problem solving capabilities
- Intermediate knowledge of JDE, Hyperion, TapRoot, PeopleSoft, Salesforce systems and FieldFX (where applicable)
- Fluent in English
Travel Requirement: This role may require domestic and potentially international travel of up to: 10-15%
