Develop plans for process improvement and people development training
Initiate a new process and framework for setting up standard policies and procedures for store operation
Develop SOP and process flow to complete routine complex tasks and operations
Adapt and utilize the MS Office application that are appropriate for work to increase efficiency and productivity
Coordinate and work with the HR team on team-building project for building mutual trust, motivating and establishing group values
Design, organize, and run a workshop for the team members to drive and motivate on teamwork behaviors
Prepare, welcome, and orient newcomers about Bao's business as well as mission and value
Support creating and planning a new training scheme for the newcomer to provide guidance and education to promote the acquisition of working attitudes, knowledge, and skills
Develop a framework for newcomers to work at the Store in order to learn about customers, products, and staff processes.
Plan and create learning plans during the probationary period for newcomers to measure performance weekly, and newcomers can learn and improve efficiently.
Create the Skill Matrix tool to identify the required skills of staff for planning development to make work efficient and successful
Plan and develop a manual and provide training to stores for the new business model POS Admin to ensure operational excellence at stores
Arrange daily/weekly/monthly meeting and manage agenda for the team
Qualifications:
Experience in designing, organizing, and conducting workshops to drive and motivate teamwork behaviors
Capability to prepare, welcome, and orient newcomers to Bao's business, mission, and values
Skills in creating and planning training schemes for newcomers to promote the acquisition of working attitudes, knowledge, and skills
Experience in developing frameworks for newcomers to learn about customers, products, and staff processes at the store
Competence in planning and creating learning plans for newcomers during the probationary period to measure performance and facilitate efficient learning and improvement
Proficiency in creating Skill Matrix tools to identify required staff skills for effective development and successful work outcomes
Experience in planning and developing manuals and providing training to stores for new business models (e.g., POS Admin) to ensure operational excellence
Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
Strong organizational skills to arrange and manage daily/weekly/monthly meetings and agendas for the team
Detail-oriented with a strong focus on quality and continuous improvement.