รายละอียา
- Monitor overall performance to ensure that they are able to provide standard services to customer and colleague efficiently.
- Administer systems and tools which are used in Customer Services for the best result in various situations.
- Monitor and adjust technical training needs in specific areas, forecast and develop future strategic plan, prepare necessarily report to focus on team improvement and processes development.
- Seek new innovative technology to apply in Call Center and Customer Services team.
- Prepare and regularly update of KPI reports. Find cause and effect to performance and data to support the assumption or solution for improvement.
- Analyze staff performance from various systems and regularly KPI reports.
- Support data analysis to management in operation both pre and post of new solution.
- Plan, prioritize and manage maintenance activities and upgrades to equipment facilities and systems to minimize disruptions to business activities and use the organizations resources effectively.
ัหวั รุมหาร
อัราีรั มระุ อัรา
ิือ มระุ า
ุสมัิูสมัร
- Bachelor degree in any field or above.
- 8 years working experience, 5 years in management level.
- Strong analytical skill, project management.
- Technical background especially in Customer Services would be a plus.
- Strong proficiency with Microsoft Office and SAP.
- Excellent communication and organizational skills.
- Good command of spoken and written English.
- Good relationship, service mind and able to work as a team leader.
- Able to work under pressure.
ิอ
ายสรรหาละวาา
สวัสิาร
- ัส
- Incentive
- ารัษายาาล
- อุสำรอลียี
วิีารสมัร
ริษั ิลลิ ารมา ำั / Zuellig Pharma Ltd.
ั 8-9 อาารลิิอร สุุมวิ 2 วลอย ลอย รุมหาร 10110
Tel: 02-656-9800 Fax: 02-656-9801
WebSite: www.zuelligpharma.com
