Operations Coach - TH(A34427)

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Job Overview

The Operations Coach will be responsible for training and developing store staff to ensure operational excellence within a specific country in Southeast Asia. This role involves coaching store employees on best practices, operational procedures, and customer service standards to enhance overall store performance and customer satisfaction. The ideal candidate will have extensive experience in retail operations, strong training and coaching skills, and a deep understanding of best practices within the food and beverage industry.

Key Responsibilities

Training and Development: Develop and deliver training programs to store staff on operational procedures, customer service standards, and best practices.

Coaching: Provide one-on-one coaching to store employees to improve their skills, knowledge, and performance.

Performance Monitoring: Monitor and evaluate store performance metrics, identifying areas for improvement and implementing coaching strategies to address them.

Operational Excellence: Ensure that all store operations align with company policies, local regulations, and industry standards.

Customer Service: Train and coach staff on delivering excellent customer service, addressing customer inquiries, and resolving issues promptly to enhance customer satisfaction.

Process Improvement: Identify opportunities for operational improvements and work with store staff to implement best practices to enhance efficiency and productivity.

Inventory Management: Assist in training staff on effective inventory management practices to optimize stock levels and minimize waste.

Compliance: Ensure that all training and operational activities comply with local regulations and company policies.

Reporting: Prepare and present regular reports on training activities, staff performance, and operational improvements to the Country Operations Manager.

Collaboration: Work closely with the Country Operations Manager, store managers, and other departments to ensure alignment and effective implementation of training and operational strategies.

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Preferred Skills

Extensive experience in retail operations management, particularly within the food and beverage sector.

Strong training, coaching, and development skills.

Excellent communication and interpersonal abilities.

Proficiency in using training and operations management software and tools.

High degree of accuracy and attention to detail.

Proven ability to manage multiple tasks and meet deadlines.

Knowledge of local regulations and compliance requirements.

Ability to work collaboratively with cross-functional teams and external partners.