Job Description
Operations Manager, Well Services will be accountable for the profitability of the Well Services operation in our Greater Thailand countries (Thailand + Vietnam + Japan + Bangladesh + Myanmar). Top line growth will be achieved through active customer engagement and business development. Bottom line profitability targets will be achieved through disciplined spending in line with company strategy. The operations manager will be responsible for ensuring flawless service delivery to the customer and will implement action items resulting from any service quality deficiencies.
Job Responsibilities
- Responsible for building on a very high level of product line & operational knowledge and experience to proactively and strategically sell specific tools, technologies and services within their Segment portfolio.
- Ensure a high level of product line & operational knowledge is provided to the client normally at the customers location; rig site, warehouse or workshop. Where the opportunity arises they should proactively support the development of cross selling across the Segment(s).
- Maintain the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company's Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company's Rules to Live By.
- Understand customer's needs and ensures products and services are positioned and understood by key decision makers in customer organizations.
- Responsible for responding to the Client Engagement Plan to enhance the profitability of the company through Weatherford provision of products and services to new & existing customers.
- Proposes solutions to customers formally (through pitches, presentations, bids & tender submissions) and informally through networks, relationships, discussions.
- Responsible for relaying competitive information back to the appropriate PL stakeholders, inc: pricing, product performance, marketing material, activities, new products/technology etc.
- Responsible for developing specific client application value propositions.
- Identifies opportunities for new products and services for customers and liaises with Weatherford internal resources accordingly.
- Visits customer worksites; Offices, Rig Sites, Warehouses/Workshops to make certain products and services meet customers expectations and to enhance Weatherford customer relationship.
- Maintains effective communications with all key stakeholders both internal and where appropriate external.
- Supervisors & Managers should clearly communicate expectations, roles and responsibilities to their reports.
- Assist in the preparation of technical documents and reports for the submission to the customers.
- Available on a 24-hour call basis to respond to customer needs.
- Recommend or initiate promotions, transfers, and disciplinary action.
Job Requirements
- 10 years experience in Well Services segment.
- Ability to demonstrate that they are commercially astute and have a good understanding of tenders, contracts, negotiations, high margin / profitability achievement as well as the requirements for high quality customer service.
- Excellent customer relationship skills.
- Sufficient business acumen to enable opportunity evaluation and effective prioritiziation.
- Must be a team player with good communication skills, both verbal and written.
- Ability to manage simultaneous projects under tight schedules, relaxed under pressure.
- Familiarity with the latest developments in sales management techniques.
