Overall Role Purpose
Executes flight movement alerts, transmission of shipment information and preparation of flight documentations. Rectifies and follow up with network on non-conforming shipments.
Accountabilities
- Provide accurate and analytical performance/incident report to enhance performance quality.
- Communicate with service provider to get information on flight and shipment details.
- Work with airlines to implement outbound and inbound service enhancements.
- Create airlines documents e.g. MAWB, MAFS, inbound/outbound Cargo Transfer
- Obtain customer exception request. Obtain airline MAWB information.
- Handling of non-conforming shipments e.g. DG, damage, found shipment, miss code and RTO
- Updating of shipment/flight status files; Cutting of flight MAWB;
- Maintaining of pre-printed HUID labels with profile;
- Provide shipment manifest and movement alerts
- Generate internal reports e.g. daily parent HUID, movement closing time
- Update damaged/lost-content shipment in SID
- Support Operations as assigned
Qualifications
- 2 years experience, preferably within airline, transportation or logistics industry.
- Bachelor's degree in related fields logistics, cargo management
- Good communication skills (English), spoken and written
- Able to work in shift
- Detail and result oriented
- Willing to work under pressure and changes
- Good analytical skills, problem solving and decision making
- Good planning and organizing skills and Multi-tasking
- Good interpersonal skills
- Software skills (Word, Excel, PowerPoint, etc.)
- Enthusiastic
