About WhiteCrow
We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client's in-house talent acquisition teams.
About our client
Our client is one of the largest food and beverage companies in the world. They are a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. While they are co-headquartered in Chicago and Pittsburgh, their brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
As a Order Management Lead, you will be responsible for...
Responsibilities:
Order Management
- Organizing, reviewing, and managing order entry in ERP (BPCS, SAP) and ensure orders are being executed on time, meet MOQ, palletization and within the right lead time to suppliers.
- Regularly maintaining and updating latest order status and share with customers on a weekly basis.
- Responding and resolving timely issues and delivery blockage to mitigate and have minimum shipment delays.
- Ensuring documentations are on provided on time to customers before shipment arrival at destination port.
Customer and Operational Excellence:
- Prompting communication to customer on short term supply or logistics constraints if any to manage orders, shipment arrival, stock holding and customer expectations.
- Responding timely to customers inquiries, ability to provide the right and efficient recommendations and solutions to customers related to supply and logistics.
- Proactively working with customers, commercial and demand planning on forecasting demand to prevent out of stock products.
Reporting:
- Preparing visibility on order progress and delivery, as well as service performance, following company's KPIs
- Monthly GSV closing report.
- Maintaining order tracker files and monthly/weekly routine reports as assigned.
- Providing necessary reports to comply with Global KHC policies.
What you already have...
- Education Background: Business administrative or any related field.
- Education Level:Bachelor's Degree minimum, Master's Degree an advantage
Working Experience:
- 5-8 years minimum of Supply chain and Logistics operations.
- Excellent in organization skills and attention to details.
- Ability to manage multiple priorities effectively.
- Experience in FMCG industry is an advantage.
Technical Skills:
- Proficiency in relevant ERPs (SAP, BPCS)
- Proficiency in Microsoft Excel, PowerPoint
Other Specific Requirements:
- Excellent communication & presentation skills
- Proven track record of success
- Good in English proficiency
Personality/ Attitude:
- Strong analytical and problem-solving skills.
- Comfortable working with multinational stakeholders
- Ability to take ownership and take initiatives.
- Energetic & Creative to ideas
- Self-motivated, team motivated and result oriented.
- Good Interpersonal and negotiation skills to maintain working relationships with stakeholders.
- People management skills.
