Presales Engineer

Responsibilities

Obtain, translate customer requirements, design and recommend solutions based on major IT Infrastructure, Network Security, Surveillance vendors such as HP, DELL EMC, VMware, Symantec, Thycotic, Fortinet, Hikvision, HiLook etc.

Facilitate long-term customer relationships through the delivery of technical solutions to customer

Maintain technology expertise & currency in Technical Solutions by training and certification

Participate in prospective customer meetings, presentations, conference calls, web conferences, and whiteboard sessions

Coordinates closely with internal sales, sales support, and professional service to align solution design with customers business requirements

Perform detail of technical specialist tasks, which consists of solution design, create BOM (Bill of Materials), Lab testing, POC (Prove of Concept), demonstration, compliance to specification etc.

Maintain professional communication with internal and external customers

Work on multiple projects simultaneously, adhering to deliverable deadlines

Upkeep of customer satisfaction throughout the life cycle of the engagement