Company Description
A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.
Job Description
Position Overview:
The Hostess is responsible for receiving all incoming guests and owners by giving a courteous greeting, ensuring a positive first impression and efficient processes for handling clients, and babysitting their children. The Hostess is also responsible to ensure that guest refreshment bars and owner refreshment trays are stocked as well as maintaining cleanliness environment of the Kid Club.
This position also assists the additional administrative functions listed below.
Key Responsibilities:
- Greet guests and owners upon arrival, always maintain a professional, efficient and friendly image,
- Pre-prepare owner refreshments, keep refreshment bars fully stocked and cleaned at all times,
- Check presentation area and waiting lounge area to make sure things are always neat and orderly,
- Wash glasses and keep kitchen in order,
- Ensure Preview Centre is clean and tidy at all times,
- Assist in answering a busy multi-line phone system, transfer calls and take messages,
- Take care of guests and owners children throughout the presentation,
- Ensure hygiene standards of Kid Club are maintained at all time,
- Ensure children are taken care with full attention under secure environment.
Qualifications
Key Performance Indicators:
- Maintain high level of Guest Servicing when interacting with guests throughout the presentation.
- Attainment of high internal and external customer satisfaction,
- Has good standards of grooming, personal hygiene, dress code and maintains punctuality,
- An active and positive team member.
Required Skills and Attributes:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must possess good communication and customer service skills,
- Must be able to handle a number of tasks simultaneously and prioritize duties,
- Must be able to complete duties in a timely manner and be able to function in a fast paced environment,
- Must possess a good telephone manner.
Other:
- Must be available to work during the operational hours of the site Preview Centre as well as until all the required paperwork for the days operation has been completed if required.
Education &/or Experience:
High school graduate A Minimum of six months to one year related education and training/experience; plus business and/or administrative education.
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