Areas of Responsibilities:
IMG International Markets Group e.g. Australia & New Zealand, India, South Africa, Thailand, emerging and distributor markets
Responsibilities:
- Coordinate with the Global Technical Assistance Center (GTAC) team to understand tough-to-diagnose issues or high-volume TSRs across IMG markets.
- Identify potential topics for short classroom or video training modules.
- Propose development topics and delivery methods (short training module or short video) to the supervisor/manager.
- Develop short training modules (classroom, activities, or short videos) for Fix It Right First Time (FIRFT) improvement and VOR reduction across all IMG markets.
- Collaborate on the implementation of the short training module or video in the IMG market.
- Deliver competence improvement through suitable and strategic technical training materials across IMG.
- Deliver a complete service training strategy across IMG, including training development.
- Deliver robust problem-solving within the allocated functional area.
- Implement a centralized regional training development and delivery strategy.
- Coordinate supplier training development to support FIRFT and VOR reduction across IMG markets.
- Participate in technical training development discussions.
Qualifications:
- Bachelor's degree preferred and associate degree in a technical field or comparable work experience.
- 3-5 years of automotive or related experience with technical training experience preferred.
- Experience / knowledge of training plans, training development practices, and delivery techniques.
- Strong verbal and written communication skills.
- Ability to manage critical timing and conflicting demands.
- Proficiency in or knowledge of IMG markets will be valuable.
- Management skills to include strategic plan development, decision-making abilities, program implementation, and coaching.
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