Job Description
Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
- To ensure a professional and profitable operation within the framework of the Hotel
- With the hotel training manager, identify training needs and develop and deliver the required training for department employees to meet the needs of the business. Support the training of Departmental Trainers to continue to improve hotel service levels, and implement a daily departmental training program
- To achieve departmental budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure
- To accurately forecast business demands to ensure efficient staffing & food production
- To ensure the efficient scheduling of Management & Associates in the outlet, and to be responsible for the accurate supervision of the associate time control system.
- To be responsible for the execution of all Associate reviews and appraisals in a professional and timely manner
- To train managers and supervisors in effective coaching and counseling and the correct process of progressive discipline
- To be responsible for maintaining outlet safety and sanitation standards at all times
- Promote positive inter-departmental relations through candid communication and cooperation
- To work closely with the Banqueting department to support all requested functions
- Above all, to lead by example through a hands on approach to motivate our Associates to excel
Qualifications
- Bachelor's degreein Hotel Management or other related fields
- Previous experience in a Food & Beverage/Fine Dining Restaurant operations leadership role
- Thai & English language proficiency, both verbal and written
- Passion for leadership and teamwork
- Eye for details to achieve operational excellence
- Excellent guest service skills
- Familiarity with Thai cultural practices and nuances to enhance service quality and guest experiences
- Computer literate and proficient in InfoGenesis & Microsoft office
- Good interpersonal relationship with positive attitude
- Hard-working and able to work under pressure
