Retail Display & Print Production Manager

About Us

Indicia Worldwide is an insight and technology led communications agency with global production expertise.

Why we exist: we create new value

At Indicia Worldwide, our philosophy is one of creating new value. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution. For our clients and their customers, we are building mutually-beneficial partnerships. We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable.

Our substantial investment in our technology and data science capability, and resource, provides our differentiation in the marketplace. Data insight and marketing technology give us the ability to measure our work, evidencing ROI as the most critical metric in today's environment.

We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

As a business, we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech, and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs.

We believe in what we do. We believe this proposition makes us unique. We have the capacity to redefine the way marketing is activated for our clients across the globe. Now, and well into the future.

The output: Improved client performance by engaging consumers with brand ideas better, faster, and more cost-effectively across every step of the journey that a brand takes to market.

About The Team

The Production Services team delivers production excellence and is formed by a multicultural team of production experts who provide marketing production solutions. In a nutshell, the Production Services team activates business's efficiencies and quality delivery.

• Collaborative: work as One Indicia with our immediate team but also with the wider business to deliver and activate our proposition across our production services.
• Accountable: take pride and ownership in delivering excellent production handling skills and take responsibility for supporting the team on a campaign, project or client basis ensuring that jobs are scheduled, briefed, and budgeted in a timely and accurate manner.
• Pioneering: deep dive in our client briefs to immerse yourself in their production requirements thereby finding sources of efficiency where others don't see them.
• Entrepreneurial: for people that want and can make a difference to our business, by playing a key part in the team, helping deliver production excellence as well shaping the client experience.
  
  

Purpose of the role

As a Production Manager (PM), you will work within your team to provide excellent production delivery services for our clients.

• Vision: The PM manages the production of all level spend and strategic projects, to ensure the highest satisfaction of Indicia Worldwide's clients.
• Mission: To activate the proposition of Indicia Worldwide through clients delivering both the best quality and price for our clients needs.
• Approach: To establish excellence in production delivery through our values - Collaboration, Entrepreneurship, Pioneering, and Accountability.
  
  

The PM manages the end-to-end production of low and medium-level spending and standard projects. The PM will also be expected to mentor and upskill the Production Executives and, at specific moments, face the client directly in the Senior PM (SPM)s absence.

You will work within your team and other relevant departments on the delivery of client production activities with the highest compliance and quality standards.

You will have accountability for the accuracy, quality, timeliness, and profitability of multiple campaigns and projects by managing the briefing, scheduling, and delivery process on behalf of the client.

You will help drive the effectiveness of our internal delivery processes and by doing so maintain client profitability.

Key responsibilities include:

Strategic Thinking

• Create a collaborative environment with the client and vendors and stimulate discussion on upcoming projects and requirements in the production space to ensure meeting the expectations of on time in full (OTIF).
• Advise and collaborate with the client for the structural design of displays in terms of raw materials uses, safety, and functional aspects.
• Confidently demonstrate your knowledge as a subject matter expert and are happy to field questions and find solutions.
• Make recommendations about alternate displays specifications that deliver either a cost, quality, or timeliness benefit to the client.
  
  

Process Focus

• Pro-actively propose continuous improvement initiatives to your line manager or wider team, as well as provide advice on strategic campaigns
  
  

Communications

• Proactively provide visibility on day-to-day topics to your line manager and wider team in the spirit of finding synergies and opportunities for further collaboration and harmonisation.
• Ensure to tailor your messages to your respective audience to get feedback and output you require.
  
  

Campaign Management

• Be comfortable with managing low to medium-complexity briefs
• Be comfortable questioning a brief to ensure you can effectively deliver it.
• Provide regular campaign updates and proactively communicate next steps to the SPM or Team Leader (TL) in advance.
• Produce clear campaign plans and manage client expectations confidently throughout the delivery of a project.
• Proactively check the supplier's progress on the different steps of the production process and keep everything under tight control.
• Manage supplier conversations to find mutually beneficial outcomes, be it in terms of savings, value engineering, quality, etc.
• Ensure all activities are properly updated in the IWW system and all steps are followed so orders can be closed in a timely manner to process billing.
• Ensure all activity reports are accurate and deliver value to your client based on their reporting requirements.
• Provide adequate support to the Client Services team when required from thorough spec completion and follow the required ways of working.
  
  

Analytical Skills: Data Quality, Reporting and Insights

• Understand the importance of data quality and its business impact follow compliance processes to ensure data accuracy at all times
• Present monthly review of savings and projects delivered highlighting key achievements, challenges and progress against reciprocal KPI's
• Understand why savings are up/down and proactively take steps to collaborate with key stakeholders to improve performance and ensure data accuracy and completeness.
  
  

Negotiations Management

• Manage client, team and supplier conversations to find mutually beneficial outcomes, be it in terms of savings, value engineering, quality, etc
  
  

Skills, Knowledge, Experience, And Exposure

• The Production Manager will likely have 2-3 years of Retail Display & Print production management experience. Relevant project management and supplier liaison experience will be also considered positively.
• Experience in printing techniques such as offset, inkjet, digital, screen printing.
• Able to communicate in English is a plus.
• Passion and interest in sustainability and circular business model initiatives.
  
  

Mindset to navigate the role

Managing production projects requires:

• Clear and effective communication skills with clients, vendors, and colleagues.
• A solution orientated and resolution mindset, where problems are just the starting point for finding solutions.
• A problem-solving mindset, as the nature of the role will require to navigate different types of challenges and new scenarios.
• A technology-oriented mindset, as you will have to use different technologies in your daily job
• Attention to detail is critical in the Production Managers role
• Good mediation skills, as you will act as one of the links between Indicia Worldwide, the clients and the suppliers
• A customer-centric mindset, as you will be the production expert consultant with our clients, being also able to identify new production opportunities based on their needs.
  
  

The softer skills that we believe, will help you thrive in this role

Production manager work in a very fast, changing, and ambiguous environment. For the PM to succeed, we expect:

• Demonstrate a positive can-do attitude at all times to manage end-to-end process administration (Ideation, Implementation, QC).
• Exceptional prioritisation skills: ability to manage multiple priorities while consistently managing timelines in a fast-paced environment.
• A strong ability to work under pressure and to comply with deadlines.
• A high level of energy when delivering and the ability to face challenges in a serene and collaborative manner.
• A curious mind, i.e. wanting to know all about internal operations and processes, aiming for continuous improvement.
• Eager to continuously learn and develop new skills in turn a growth mindset.
• Accountability: you are a professional and we will treat you as such. You will be expected to manage your workload and raise your hand when you need team support.
• Collaborative spirit: use we, not me. If someone is in trouble, you will do your best to support.
• A good communication skillset with both internal and external teams
  
  

Role Requirements

• Depending on the client's & management's decision, either the work-from-office or hybrid model around the Bangkok area applies to this role. You'll be expected to perform in a flexible environment while ensuring delivery.
• Willing to handle any clients in different industries and locations.
  
  

We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.