Job Description
Store Manager Reports to Area Manager Direct Reports Department Manager Salary Package - Qualification, Experience and Skills Required Post graduate or an MBA with 5-6 years of relevant work experience. Competencies Market intelligence, business acumen, process & result orientation, Team Management, people development, conflict management & resolution, timely decision making, etc. Number of Vacancies 1 Key Responsibilities To achieve the revenue and profit targets for the store. To monitor and control expenses through efficient store operations. To control shrinkage. Implement plans to maximize sales while controlling expenses within the budget. To ensure the set up of a conducive environment at the store to facilitate purchase decisions and provide customer service. To understand customer needs and fulfill need gaps by suggesting the most optimal solution w.r.t. product, services and customer care in a timely manner. To plan and ensure achievement of the store sale targets. To oversee all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback To ensure that the company policy and procedures are communicated in a timely manner and adhered accordingly. To monitor sales figures vis--vis forecast and interpret trends to facilitate planning Communicate actual sales vs. budgeted to all store employees and to ensure achievement of targets. To monitor trade-in products, its inventory management and controlling its logistics and disposal. To optimize age of inventory and ensure stock turns. To oversee the inventory process in the store and ensure damaged and defective goods are processed on time and in an accurate manner. To maintain a competition radar and communicate timely feedback w.r.t product, price and promotions. Constantly innovating methodologies to improve customer footfalls and conversion ratio. Scheduling of floor manpower to customer ratio to adequately meet the customer interface. Ensure that the store maintains outstanding customer standards by providing a friendly environment that treats each customer as a guest with respect and courtesy while providing them with quick and friendly service. Ensuring that the staff presentation is in line with company preferred standards. Managing and motivating the store team to increase sales and ensure efficiency. To cultivate, promote and maintain company's culture through teamwork, collaboration, development of people and achievement of targets. Leading the sales team to provide excellent service through greater product knowledge. To ensure timely review and feedback takes place for all store employees.
