Key Responsibilities
Facilitate and support all product and service training programs for the network, including but not limited to the following:
- Product training: seasonal trainings and strategic product focused trainings
- Culture: induction trainings and Herms Client Culture
- Customer service and sales skills: sales and service ambassador training, sales and service leader training, retail customer experience modules, and trainings for the CRC teams
- Soft skills: Training skills to department ambassadors, presentation, and communications skills to retail teams
- Identify training requirements and develop training materials to suit each store
- Design and develop effective focused training modules for in-store morning briefings and digital training
- Strategically plan product training to support the retail teams to drive performances in key metiers
- Support store openings, Retail animation and ad hoc event when necessary
- Actively participate in training seminars
- Training reporting including but not limited to training nomination sheets, training registers, regional training reporting and global training reporting
- Be the liaison for Herms international training department and the regional training team
- Contribute feedback and share best practices on product training related topics
- Develop effective training programs to improve retail performance
- Promote self-learning culture for retail teams to advance learning of Herms client culture, our products, heritage and know how
Requirements & Capabilities:- Proven experience as a Retail Trainer or similar role
- In-depth knowledge of luxury brand standards, products, and client expectation
- Fluency in English and Thai, with the ability to deliver sessions in both languages
- Passionate about training, extensive product knowledge, and a good understanding of retail trends
- Clear and confident presentation and communication skills to ensure productive training sessions
- Proficiency in Microsoft Office, especially Microsoft PowerPoint
- Able to demonstrate a high level of communication and interpersonal skills, with the ability to multitask
- Works autonomously and proactively
