CANDIDATE PROFILE
Education and Experience
- Bachelor's degree completion or equivalent
- Knowledge and experience in Sales Administration is required
- Able to handle a flexible work schedule which will include weekends
- Experience in high volume, fast-paced, results oriented business environments
Specific Expected Contributions
- Contract Creation Process:
- Ensure the required documents are received and signed prior to contract creation as per the Standard Operating Procedures.
- Ensure the required documents are received and accurate for Encore Package, Preview Package or Rental Rebate Purchaser prior to contract creation as per the Standard Operating Procedures.
- Receive and check for legibility and accuracy of the completed Purchase Summary Worksheet and Contract documents from Sales Associates.
- Follow established operational procedures for Identity Verification and run OFAC/CDC/PEP checks as required. Communicate with US MVW Legal Guidance team if further approval is needed.
- Produce prompt and accurate contract documents and provide to Sales Associates.
- Check and print out the lead information from OTM system and enter in TSW accordingly.
- Ensure the correct milestones are updated in Timeshareware (TSW) before and after contract execution.
- Informs Sales Management on any contract related issues.
- Update all contract information in Daily Sales Report and send daily email to Sales Management for sales of the day.
- Post Contract Creation:
- Ensure all approval signatures are obtained before sending contracts for Ready to Close.
- Ensure all contract documents are executed at Point of Sale and ensure documents are completed correctly.
- Follow up on Marriott Bonvoy Account for new purchasers with Sales Team.
- Responsible to scan all contracts to Documentum once Ready to Close.
- Prepare Sales Conversion Report and other necessary documents to send contracts for conversion.
- Check and prepare contracts for closing. Run Ready to Close report and submit to Closing team.
- Responsible for assuring all contracts are processed and batched Ready to Close in TSW and scanned to Documentum.
- Communicate with Sales Team and Closing team on Ready to Close contracts.
- Update the daily sales report on any contract changes.
- Prepare Unclose Aging Report twice a month and review with Sales Team and Finance Team.
- Update Phuket Finance team on all amendments for unclosed contracts.
- Charging of Payments:
- Deposit
- Alt Use Plus Points
- Pro Rate Maintenance Fee
- Establishment Fee
- Balance Payment
- Need to be familiar with each approved payment methods (credit card, tele-transfer, cheque).
- Verify the payment status with Finance team when payment method is Tele-Transfer and cheque.
- Ensure the payment currency/ amount is accurate and approved by purchaser before charging the transaction.
- Ensure deposit charge happens only after rescission period.
- Ensure the payment currency tally with the contract currency.
- Update all payments in TSW and in Sales report on daily basis.
- Ensure there is approval from purchaser/ sales associate whenever there is change of payment date/ credit card details.
- Send out email confirmation to purchaser once first deposit payment is successfully charged.
- Contract Cancellation:
- Prepare the Cancellation Form for all cancelled contracts and ensure email correspondence is attached.
- Obtain approval signatures from department head before submitting Cancellation Form for refund process.
- Update refund transactions and change contract status in TSW and update changes in report.
- Responsible to scan all Cancelled contracts to Documentum.
- Reacquirement:
- Complete the reacquirement form based on the accurate information of respective contract.
- Friendshare:
- To review the Friendshare list provided by Marketing Team on monthly basis.
- Insert the Friendshare rewards in TSW and ensure it is linked to the correct referring member and contract number.
- Ensure the Friendshare Tier and expiration date is accurate in TSW.
- Weeks Enrollment:
- Ensure the tour sheet is received and signed by purchaser before generating the correct documents from OTM system.
- Monitor the contract status before proceeding with online week enrollment process.
- Ensure all enrollment documents are signed by purchaser before courier the original signed copy to US.
- CPOP:
- To prepare the CPOP Termination letter based on the accurate information of respective contract.
- Scan the signed CPOP Termination Letter to Documentum and inform Closing team to proceed with termination.
Other Duties:- Provide the monthly rate to Sales Team before the beginning of the month.
- Provide the daily Deposit Due Date calendar to Sales Team.
- Provide support to other sites by performing Sales Admin duties as and when required.
- Provide Daily Gross Contract Volumes Report to Reception Department and Phuket Sales Management Team to arrange SE line rotation daily.
- Record Contract Timing and provide to the Sales Manager during the SM, QA, NOA weekly catch up.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
