Quotation Management: Prepare, update, and distribute quotations, including responding to rate requests from the internal network.
Sales Support: Enhance the productivity of Sales Representatives by coordinating customer appointments and ensuring they have access to high-quality, current support materials.
Communication: Manage urgent communications, including calls and emails, and address inquiries from both internal and external stakeholders.
Customer Onboarding: Facilitate the onboarding process for new customers, ensuring a smooth transition and a positive initial experience.
Customer Updates: Keep customers informed about important changes, such as rate adjustments, scheduling updates, and new shipping methods.
Issue Resolution: Assist in addressing and resolving customer issues and complaints, ensuring timely follow-up and satisfactory outcomes.
Requirements:
2-3 years experience in Sales support or Sales operations role
Good administrative, organizational, and problem-solving skills
Excellent communication, sales, and customer service skills
The ability to multitask, work in a fast-paced environment, and meet deadlines
Equipped with current knowledge of shipping industry trends and regulation
