About Us
Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo.
Summary
Eagle Eye Networks is seeking a skilled and dynamic Sales Engineer to join our pre- and post-sales engineering teams in Thailand. In this role, you will provide crucial support to our sales teams by delivering technical expertise, conducting product demonstrations, offering customer training, and assisting with system design. You will work closely with sales partners and clients to ensure seamless implementation of our cloud-based video management solutions, all while thriving in a fast-paced, evolving market environment.
As a global leader in cloud-based video management, Eagle Eye Networks offers a cutting-edge Security Camera VMS tailored for the cloud. Our solution guarantees industry-leading security, redundancy, and reliability. It supports a wide range of IP and analog cameras, providing unparalleled flexibility for our partners and customers. Our single sign-on access allows users to easily manage video feeds from multiple locations, and our robust APIs enable smooth integration with third-party systems, making Eagle Eye a trusted choice for scalable, future-proof video solutions.
Key Responsibilities
- Provide technical expertise through product demonstrations, presentations, and consultations.
- Develop a deep understanding of our products to guide sales partners, key clients, and internal teams in Thailand and across Southeast Asia.
- Offer pre-sales technical support, including system design and troubleshooting, to drive sales opportunities.
- Lead training sessions and workshops for resellers, dealers, end-users, and internal teams to ensure they are well-equipped to use our solutions.
- Handle RFIs, RFPs, Security Questionnaires, and other customer inquiries with a high level of technical accuracy.
- Ensure timely responses to all technical support queries from potential customers.
- Stay informed on industry trends and the competitive landscape in the Thai market, establishing yourself as a thought leader in the field.
Required Skills & Experience
- Fluency in English and Thai (central dialect) is a must.
- 7+ years of experience in pre-sales technical support or engineering, ideally in Video Surveillance or SaaS industries.
- Strong knowledge of Cyber Security and networking, including an understanding of key protocols, security methodologies, network topologies, and industry best practices.
- Excellent organizational and planning abilities, with a proven track record of handling multiple projects efficiently.
- Exceptional communication skills, both written and verbal, with the ability to convey complex technical concepts in a simple and accessible manner.
- A highly motivated, energetic, and enthusiastic approach, with a commitment to ongoing learning and growth.
- Ability to excel in a fast-paced, dynamic team environment, responding to the demands of the Thailand market.
Join us in shaping the future of video management in Thailand and across Southeast Asia. Your skills and expertise will play a key role in delivering innovative, cloud-based solutions to customers in a growing market.
More About Eagle Eye Networks
Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don't have to rip and replace their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance.
Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. 
