Sales Manager

DUTIES AND RESPONSIBILITIES:

Financial

1. To support staff needs in other Divisions based on the hotel priorities and anticipated business levels.
2. To maintain complete and supported records of all sales agreements, contract and quotes for the hotel as per Hotel Policies & Procedures.
3. To have a good understanding of contribution margins for each product results and work with respective heads of departments to maximize Operating results.
4. To achieve targets in terms of number of new active Accounts, Room Nights, Banquet Covers and Revenue as set by the Executive Assistant Manager Sales and Marketing.
5. To submit monthly entertainment schedule to the Director of Sales for approval.

Operational

1. To systematically and efficiently call on prioritized accounts in your assigned territory and report findings and opportunities to the Director of Sales.
2. To define and target key accounts in your assigned territory, utilizing the Opera database and develop appropriate and effective sales solicitation strategy.
3. To review guestroom and function rooms blocked by you and your assigned staff weekly to ensure that all business on the books is live and traced, tracked for confirmation.
4. To continuously add and update the perpetual database of local group, catering and conference leads and ensure implementation of an efficient and targeted acquisition program.
5. To entertain potential and current customers based on business priorities.
6. To ensure a high level of exposure for the hotel through direct sales solicitation, telephone contact and written communication. 80% of own time to be dedicated to direct acquisition activities, individually or with Sales & Marketing staff.
7. To review Business Development files to ensure correct booking procedures, including group room and meeting program history, contractual agreements, room block analysis, etc.
8. To ensure that all credit and collection procedures that have been established by the hotel are implemented following the established Credit Policies & Procedures.
9. To ensure that all sales contracts follow the established Hotel Policies & Procedures and are based and sound commercial judgment.
10. To ensure that the Sales team projects a warm, professional and welcome image.
11. To be demanding and critical when it comes to departmental standards.

Administration

1. To ensure that an efficient and accurate filing system, both manual as well as electronically is maintained at all times.
2. To ensure that up to date Opera records of all corporate and group accounts.
3. To attend weekly sales meetings, ensuring that all necessary follow up is presented in a concise and efficient manner.
4. To keep and to safeguard all contracts and financial documents.

General

1. To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotels policy on Fire, Hygiene, Health and Safety.
2. To report for duty punctually wearing the correct uniform and name badge at all times.
3. To maintain a high standard of personal appearance and hygiene at all times.
4. To maintain a good rapport and working relationship with staff in the department colleagues and all other departments.
5. To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.
6. To fully support the Departmental Training Function in the Department assigned.
7. To undertake any reasonable tasks and secondary duties as assigned by Director of Sales.
8. To respond to any changes in Sales function as dictated by the market and the hotel.
9. To project at all times a positive and motivated attitude and exercise self-control.
10. To have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures.
11. To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
12. To provide a courteous and professional service at all times.
13. To attend all meetings as required by Executive Management.
14. To ensure that the Place of Work and surrounding area is kept clean and organized at all times.