Sales Operations Manager

What we are looking for in a candidate:

Responsible for managing the operations seamlessly and timely SLA delivery along with

maintaining high levels of employee and customer satisfaction

Insurance Sales (Health/Motor/Life) Preferred

Establish & Manage Relationships / Engagement with the Clients.

Oversight of team organizes resources, sets goals, call out strategy from Executives and client

on a day to day basis, reporting responsibilities

Managing day to day Sales targets (B2C Sales)

Doing field visits with team

To monitor and document work schedule of staff and absences.

Build strong partnership with the client by growing and nurturing the existing relationships to

ensure operational cohesion & effective foundation for future growth

Taking weekly and monthly calls with clients to understand the expectations from the teams and

provided updates

Ensure that all audit related issues are brought to a close

Identify and drive continuous improvements and initiatives in process

Coach & mentor Team lead so that they are able to manage their teams better

To ensure that all internal customer queries are followed up on a timely basis

Collaborate with internal teams.

To be the Key contact for all problems and queries with specific business assigned.

Take on special projects as per business need

Action Oriented, Integrity and Trust, Perseverance

Command Skills, Problem Solving, Drive for results, Standing along and Directing Others

Managing & measuring work

Ability to handle sales pressure

Excellent verbal and written communications skills

Strong external and management reporting skills

Desired Skills and Experience-

Proficiency in team management skills to hold meetings and conduct performance reviews

to help employees meet Performance Targets

Proficiency in employee development to assist employees in meeting the Performance

Targets through Hiring, Coaching & Mentoring

Insurance (Health/Motor/Life) Sales

Ability to calibrate employee performance to the Performance Targets through monitoring

and Coaching

Ability to communicate and resolve issues that affect Performance Criteria

Ability to lead employees on their team to performance of the Performance Criteria

Demonstrated language fluency in English

What do we offer

Endless growth opportunities

GMC- Group medical coverage

Gratuity is paid as per applicable law which is over and above total offered CTC

ISMS Responsibilities:

Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and

serve users authorized by Function Heads;

Provide technical consulting assistance to Function Heads so that information systems can

be built and run to best meet business objective;

Ensure the safeguarding of information in their possession;

Accepts responsibilities for the operation and protection of information assets; and

Perform the work as delegated by the by the Function Head