Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive.
Your day at NTT DATA
The Technical Services Implementation Engineer (L1) is an entry level engineering role, required to work closely with the Technical Services Implementation Engineering team to action configurations, installations and attend to break/fix events that are deemed less complex in nature.
Designing, implementing, and migrating security solutions following the security framework for our enterprise customers. Perform assessments, develop secure solutions, and educate customers on security best practices.
What You'll Be Doing
Key Responsibilities:
- Demonstrate technical mastery in configuration management, security devices, security appliances, virtual appliances, and applications. Alternatively, possess highly specialized skills such as integrating customer environments with 3rd party products using APIs or IT security tools.
- Provide remote and on-site services and support to customers during testing, evaluation/pilot, and production phases to ensure successful deployments.
- Collect infrastructure technical requirements from customers and create implementation and production deployment procedures tailored to client environments.
- Execute tasks according to customer/project requirements and escalate issues to management as needed.
- Develop custom scripts, utilities, and integrations to meet customer needs as identified.
- Document project status for internal teams and clients, including project scheduling, tracking, and status/completion reporting.
- Work independently with limited oversight while on assignment, ensuring projects are completed successfully.
Knowledge and Attributes:
- Basic understanding and appreciation of technical design principles.
- Ability to develop an understanding of fundamental project management and administration processes.
- Display a strong learning orientation.
- Good verbal communication skills.
- Demonstrate a client service orientation.
- Hands-on proactive in approach.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent.
- Experience with multiple operating systems (Windows and Linux-based), security policies, and terminology.
- 5+ years of field consulting experience for technical products and services. - Knowledge of the software development cycle.
- A professional, positive demeanor and a service-oriented nature.
- Ability to troubleshoot technical issues to resolve customer problems, obtaining additional support for complex situations.
- Fundamental systems security knowledge.
- Highly motivated with strong communication, presentation, project management, and writing skills.
- Ability to translate customer needs into technical solutions and recommendations.
- Comfort in working independently and following through on assignments with minimal direction.
- Superb troubleshooting skills and persistence in problem-solving.
- System administrator experience.
- Travel required up to 40%.
Technical Skills:
- Proficiency with UNIX, Linux, and Windows operating systems.
- Experience with ITSM tools (e.g., Workday, e-Application, Service Desk).
- Knowledge of AWS, Azure, GCP, NGFW, Web Proxy, Email Gateway, MFA, DLP, NGAV, XDR, and EDR.
- Familiarity with scripting languages and regular expressions.
- Certification in IT/Network security or relevant vendor certifications.
- Project management knowledge is a plus.
- Some work experience in a technical implementation engineering or similar role.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
