Senior IT Specialist
Overview
The Senior IT Specialist will be a key resource to the company, supporting the day-to-day operations of information technology (IT). troubleshooting issues, maintaining IT inventory, and leading projects to improve processes and security within an organization. Strong interpersonal skills are required, as are a strong work ethic and an ability to flourish in a dynamic environment. This role will report to the Plant Manager, in the USA and be required to work onsite in our Rayong office.
Key Responsibilities
- Receive and implement IT actions based on strategic direction from the US office.
- Report back to the US office on progress and issues.
- Maintain procedures and reports that provide technical support to the entire organization.
- As part of the internal IT team, provide coverage of:
- first and second level end-user technical support
- support of hardware/network/software
- installing, configuring, and maintaining server systems (e.g., VMware, Windows server, Hyper-V, SQL), software, and computer systems
- basic network service operations
- maintaining IT equipment
- Configure and maintain firewalls to Industry best practices.
- Perform network modifications and configurations for switches, routers, firewalls, etc.
- Prepare summary reports of network operations and server health.
- Monitor network performance and uptime, make recommendations to improve both.
- As needed, provide standby support and join calls outside of business hours.
- Other IT administrative tasks as needed.
- Make recommendations and implement solutions to improve IT processes and systems.
- Other duties and responsibilities as assigned.
Qualification: Required Knowledge, Skills, Abilities
- Strong English skills, both verbal and written
- Desire to expand skillset towards managing higher-level tasks (sysadmin, network admin, etc.)
- Good understanding of computer systems, mobile devices, and other tech products
- Proven ability and willingness to solve complicated problems and see projects through to completion
- Proven ability to assess problems, make decisions independently, and communicate upward appropriately
- Team-player with a positive attitude
- People-oriented mindset with ability to work in a fast-paced environment
- Able to interact professionally and confidently with individuals at all levels within the organization
- Strong organizational and time management skills with the ability to manage multiple different projects at the same time.
- Technical skills:
- Strong proficiency in Microsoft tools (SharePoint, Teams, OneDrive, Office, Excel, PowerPoint, etc.)
- Strong knowledge of Hyper-v, Windows Server, SQL required
- Linux knowledge a plus
- Knowledge of Cisco and Palo Alto firewalls strongly preferred.
- Knowledge of routing protocols (BGP, OSPF, EIGRP, etc.) a plus
Required Experience
Bachelor's degree preferred.
8-10 years experience in IT support.
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