Job Description Summary
We are seeking a Senior Engineer , Maintenance Coordinator to monitor partner utilization for last-mile maintenance, ensuring compliance with SLAs (24 hours for general issues, 4 hours for high-value customers). The role involves tracking the punctuality and quality of the maintenance team, analyzing fault root causes, and developing automation for reporting. You'll ensure technicians close orders on time, resolve maintenance issues, and provide proactive support. Strong communication skills are essential for reporting performance to management. Join us to drive excellence in customer service!
Job Description
- Monitor & control Utilization Capacity of Partner for maintenance Last mile to customer Within SLA 24Hr. And Customer High Value SLA 4 Hrs.
- Tracking and Follow up quality punctual of technique maintenance team to appointment customer.
- To analyze problem root causes fault rate maintenance last mile FBB to prevent recurring problems and develop automation tasks, process reports to monitor routine work
- Control the technician to close order within SLA and control quality of Maintenance
- Correction and control Maintenance issues and find out solution for support technique maintenances team onsite.
- Proactive for support Maintenance
- Follow up and feedback Activity Performance Report to the owner and management
Qualifications
- Bachelor's degree in Electrical Communications Engineering, TelecommunicationEngineering, ComputerEngineering or related field
- Experience 3-5 years experience on FTTx Broadband Internet, Telecommunication system, IT Networking
- Knowledge in Data Analysis & data visualization
- Strong analytical and problem-solving skills
- Experience with Tableau , PowerBI
- Experience in Service Management, Project Management skills
- Good team player with excellent interpersonal skills
