About Us
Do you want to be part of Thailand banking transformation Data is the core of the new financial services era, and we are open for the opportunity to be part to drive this change at the core.
SCB DATAx is a new venture of the Siam Commercial Bank (SCB) holdings, a leading financial services and digital services holdings in Thailand and ASEAN.
As part of the transformation of SCB into a group of product and technology companies, under the SCBx brand, SCB DATAx is the technology company to centralize data and provide AI and data science services and products to the group.
With a leading-edge cloud native data & AI platform, our vision is to support the group to providing everyone in our region with the opportunity to prosper.
We work on forward-thinking challenges of centralizing, analyzing and sharing information. We collaborate with companies and experts in many different domains, embrace diversity and all that while having a good laugh and joy in work.
About Team& Role
As a Senior Process Engineer, you will play a pivotal role in driving continuous improvement within our ITIL processes, while also serving as a subject matter expert (SME) for data and technical operations process architecture and Service Management Tool such as ServiceNow.
Your Responsibility
- Process Improvement:
- Lead the initiative to continuously improve ITIL processes (incident, request fulfilment, problem management, service desk function, configuration database etc.) ensuring they are efficient, effective, and aligned with best practices.
- Identify and implement process optimization opportunities through data analysis, root cause analysis, and lean methodologies etc.
- Implement operational dashboard, monitoring and analyzing operational process performance metrics to identify opportunities for further improvement.
- Develop and maintain process documentation, including flowcharts, runbooks, and knowledge base articles.
- Train and mentor team members on new and improved processes.
Subject Matter Expertise:
- Serve as the internal SME for data and technical operations process architecture.
- Provide expert advice and guidance on ServiceNow configuration and best practices.
- Collaborate with cross-functional teams to design and implement new processes and services in ServiceNow.
- Stay up-to-date on industry trends and best practices related to ITIL, data operations management and ServiceNow
Qualifications
- A bachelor's or master's degree in computer science, information technology, business administration, process engineering or a related field
- A minimum of 8 years of relevant experience in process architect/engineering role, especially in data and AI consulting environment is a plus.
- Strong knowledge of ITIL best practice and Service Management tool such as ServiceNow
- Strong analytical and problem-solving skills, be able to analyze complex issues, optimize business processes and drive operational efficiency.
- Effective communication and interpersonal skills, with the ability to work collaboratively with diverse teams and clients.
- Excellent English communication and collaboration skills, be able to work with internal and external stakeholders, translate technical concepts to non-technical stakeholders, and clearly communicate process design solutions.
- Knowledge of data management, data governance, data quality, data security, and data privacy is a plus.
