Senior Product Operations Associate

Team and Role Introduction:

Founded in 2012, Lazada Group is the leading e-commerce platform in Southeast Asia. It is accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through commerce and technology. With the largest logistics and payments networks in the region, Lazada is a part of its consumers daily lives in the region and aims to serve 300 million shoppers by 2030. Since 2016, Lazada has been the Southeast Asia flagship platform of Alibaba Group, powered by its world-class technology infrastructure.

Responsibilities:

- In charge of end-to-end product feature operations for seller and operation tools

- Understand and organize business pain points and requirements, formulate product solutions and push forward their implementation.

- Organize product capability releases and user acceptance testing, design SOPs and user manuals to optimize operational abilities and management efficiency.

- Continuously monitor product live performance in various markets, collect feedback, and find potential opportunities.

Requirements:

- At least 5 years of e-commerce platform product operations or related field experience.

- Ability to clearly organize cross-team communication and cooperation processes, coordinate multiple functions, and multiple cooperative teams to achieve business goals, with excellent project promotion and execution capabilities;

- High logical thinking and capable to build dashboards with proficient using of SQL, Excel, PivotTable, etc.

- Experience in formulating product case studies based on data and user insights, and a basic understanding of the operational of sellers and platforms;

- Bachelor's degree or above, with good oral and written communication skills in both Chinese and English.