Senior Salesforce Business Analyst

Main objectives and Summary

We are seeking a highly skilled Senior Salesforce Business Analyst to lead business processes, solutions, and technical requirements to meet business objectives. The ideal candidate will have extensive experience with Salesforce platform features, capabilities, and ecosystem, as well as the ability to manage stakeholder relationships, translate business needs into actionable technical solutions, manage the system configurations and drive end-to-end project implementations. This individual will work closely with business leaders, developers, and end-users to ensure optimal usage of the Salesforce platform.

Responsibilities

Requirements Gathering & Analysis: Collaborate with stakeholders to understand business requirements, challenges, and objectives. Translate business needs into detailed user stories and technical requirements.

Solution Design: Work with Salesforce architects and developers to design scalable and efficient Salesforce solutions that align with best practices.

System Configuration: Collaborate with Salesforce developers or stakeholders to perform the configuration such as roles, profiles, validation rules and flows on the system to achieve the business needs.

Project Leadership: Lead cross-functional teams in delivering Salesforce implementations, enhancements, and integrations, ensuring alignment with the project scope and timeline.

Stakeholder Management: Serve as the primary point of contact for business users, providing clear communication, managing expectations, and ensuring alignment between business goals and technical deliverables.

Testing & Validation: Create and execute test plans to ensure that solutions meet business needs and requirements. Oversee User Acceptance Testing (UAT) and provide support during deployment.

Documentation: Maintain comprehensive and in detail documentation of system design, requirements, process flows, and user manuals for Salesforce solutions.

Training & Support: Develop and deliver training programs and materials for end-users to ensure smooth adoption of new systems and features.

Continuous Improvement: Identify opportunities for business process improvements, leveraging Salesforce functionality to drive automation and efficiency.

Compliance: Ensure that all Salesforce implementations are compliant with relevant data security, privacy, and industry-specific regulations.

Mandatory :

Education: Bachelor's degree in Business, Information Systems, or related field (Master's degree preferred).

3-5+ years of experience as a Business Analyst, with at least 3 years focused on Salesforce implementations.

Deep understanding of Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and other Salesforce products.

Experience with Salesforce Financial Services Cloud is a plus.

Experience with Banking business is a plus.

Proven experience in leading large-scale Salesforce implementations and integrations.

Certifications: Salesforce Administrator, Salesforce Advanced Administrator, or Salesforce Business Analyst certifications preferred.

Excellent command of English

Skills:

Strong knowledge of Salesforce platform, capabilities, and customizations.

Excellent analytical, problem-solving, and communication skills in English.

Ability to manage multiple projects and stakeholders simultaneously.

Experience with agile methodologies and tools such as Jira, Confluence, or equivalent.

Proficiency with data analysis, reporting, and dashboards in Salesforce.

Ability to adapt and work effectively across different time zones.

Key Competencies:

Strategic thinking with a strong focus on results.

Excellent interpersonal skills to collaborate across teams.

Ability to translate complex technical issues into business-friendly language.

Leadership skills to drive project outcomes and mentor junior team members.