This job is with Oracle, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Overview
The Customer Success Services (CSS) is a unit within the Oracles Customer Service Organization that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project based one-time services. ACS services team sells from a broad IT-services portfolio both in fixed price and T&M basis. ACS services are typically requested by large Oracle customers that require the utmost attention to real mission critical applications and processes. ACS covers the majority of large-scale Oracle customers.
CSS provides unmatched, tailored support that ensures organizations Oracle technology investments deliver the ground breaking innovation and performance your business requires to compete, all while coexisting within your IT environment. ACS is industry-leading expertise with the highest customer satisfaction to support organizations business every step of the way.
Description
What Youll Do
- Discover Customer Needs: Proactively unearth and grasp the unique IT support and operational challenges confronting potential customers.
- Tailored Solutions: Craft and propose comprehensive Customer Success Services (CSS) solutions, finely tuned to tackle the specific business and IT hurdles faced by clients, potentially integrating Education/Training services.
- Collaborative Engagement: Collaborate seamlessly with CSS local and global Centers of Excellence (COE) pre-sales and delivery teams, ensuring alignment with customer success
- Client Partnership: Nurture enduring and mutually beneficial relationships with key customer accounts, striving to position Oracle as the preferred managed services provider for Oracle products.
- Integration and Prominence: Work synergistically with various Oracle Lines of Business (xLOB) to seamlessly integrate CSS services and solutions into holistic, end-to-end Oracle offerings.
Career Level - IC4
What Youll Need
Seasoned Expertise: A minimum of 6-10 years of proven prowess in IT sales or technical roles, with a keen focus on selling services associated with Oracle's solutions and products deployed across On-prem, Hybrid, and Multi-cloud environments.
Market Expansion: Highly regarded are candidates with a track record of growing customer base beyond Thailand, particularly in multifaceted markets like Vietnam and Cambodia.
Technical Acuity: Exhibit proficiency in deciphering technology adoption trends, with a notable edge for candidates possessing exposure to Enterprise Architecture.
Global Account Mastery: Experience in global account or key account management is a significant advantage.
Managed Services Mastery: Earn bonus points for a demonstrated history of crafting managed services or outsourcing deals within IT operations.
Language Dexterity: Proficiency in English is preferred, facilitating effective dialogue with customers and internal stakeholders.
As a world leader in cloud solutions, Oracle uses tomorrows technology to tackle todays problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyones voice is heard, were inspired to go beyond whats been done before. Its why were committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
Weve partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
Were committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
