Senior Support Engineer

Early Applicant

Exp: 1-2 Years

Job Description

Provide 1st and 2nd line support to BAU incidents and provide the necessary support to the Production Systems Group (PSG) team
Introduce new markets into the trading systems which involves SQL and config changes across multiple databases and components
Follow the standard release procedure to roll out changes to the PSG and QA teams using Jupyter notebooks and Ansible
Ensure incidents and problems are appropriately tracked in the JIRA system
Mentor junior members of the team and contribute ideas to improve existing processes
Contribute to root cause analyses and work with development teams to prioritize and release fixes
Monitor data vendor change notifications and analyze and assess impact by working in conjunction with the development teams
Improve productivity, supportability, and efficiency by automation of repeatable tasks using tools and scripting preferably in Python
Create and improve system and process documentation (Run books, Known Errors, Process Workflows, etc)
Maintain pro-active communication with relevant stakeholders including external vendors during incident management