Service Director, Thailand

FOSS creates world class digital solutions for the agricultural industry, supporting the sustainable use of our planet's agricultural resources. It's a company driven by a strong sense of purpose, and our knack for innovation has brought several first-of-their-kind technologies to market throughout the company's 65 year-long history. We come up with smarter ways to make the best use of agricultural resources, and to help eliminate food waste, and we pride ourselves on being a first-class service organization.

We are now looking for a talented leader to take our service team in Thailand to the next level. As a Service Director with great potential for further growth you can be part of the journey. Is that you Then read on.

About us

As a subsidiary of FOSS, FOSS South East Asia is a team-based and family-like work environment that consists of 20 people committed to our values. You will be based at our office in Bangkok, Thailand, but you should expect to spend time outside the office for business travels and customer visits. You will have the unique opportunity to be part of a growing organization. Embarking on a journey with FOSS South East Asia means joining a high paced, international, and collaborative culture in which we all pull together in the same direction to attend to our customers needs.

An exciting challenge

At FOSS South East Asia, we are committed to delivering exceptional service and innovative solutions to our customers. We pride ourselves on our dedication to excellence and our ability to adapt to the ever-evolving needs of the market. As we continue to grow, we are looking for a dynamic and experienced Service Director to lead our Service Business in Thailand. The ideal candidate will have a proven track record in service management, exceptional leadership skills, and a passion for excellence.

You will be leading a team of 8 skilled and dedicated people (service engineers, application specialist, service coordinator), who strive to provide a world class service to our customers on a daily basis. Reporting to the VP for Service, Asia and Pacific, you will be part of the local FOSS South East Asia senior management team including the Managing Director and the Financial Controller, who work in close partnership regarding the day-to-day business. You will also interact with our Innovation Center and headquarters in Denmark, with whom you can expect an open and direct communication from.

Key Responsibilities

The Service Director will be responsible to lead Service Business in Thailand as well as supporting distributors in the nearby market. This role involves overseeing service operations, ensuring high customer satisfaction, driving employee engagement, standardizing processes, and delivering continuous improvement. The ideal candidate will have a proven track record in service management, exceptional leadership skills, and a passion for excellence.

We aim to meet our customers needs for global analytics by providing fast and customer focused installation, preventive maintenance, and breakdown services. To do so, you will be required to effectively lead our Service operations, be a strategic thinker and a highly customer focused individual. Further, you will be collaborating daily with cross functional teams such as the sales and administrative organizations.

You will monitor and fulfill various Service KPI's, as well as ensure that service orders in CRM are processed and completed in a timely and accurate manner. Last but not least, we expect you to be an inspiring manager, leading & motivating your team, and continuously improving your team's competences.

What you bring to the table

• Education: Bachelor's degree in engineering, Business Administration or a related field.
• You thrive in motivating your team to exceed the expectations of customers and the other stakeholders around you and come with at least 5 years management experience and experience leading a service team. Furthermore, any exposure to managing and working with distributors in services delivery will be highly regarded.
• You have a high level of structure and work systematically to achieve results: you know how to navigate a complex organization where a balance should be found between employee and customer satisfaction, and the continued efficiency of your team. You possess a strong business understanding and a proven track record of optimizing organizations and driving results.
• You know how to communicate clearly with customers, employees, and managers on different levels in a technical environment, and have a technical hands on attitude, which is key for this role. You are driven toward customer satisfaction, without compromising business objectives. People describe you as a strong leader who is able to develop staff and work in collaboration with colleagues at all levels, with a demonstrated ability to manage teams through inspirational leadership.
• You speak and write in English fluently.

What do we offer

• An interesting and challenging job in the international and innovative company that is a world leader in its field
• A dynamic and inclusive work culture that values innovation and collaboration
• A stable working environment
• Competitive remuneration including base salary, bonus scheme and a car allowance

Application

If you are interested in the position and have the relevant experience, please complete an application together with your CV and Cover Letter. We conduct interviews on an ongoing basis and therefore encourage you to apply as soon as possible. We look forward to hearing from you! FOSS is committed to maintaining an inclusive culture and a diverse workforce. You can help us sustain an unbiased recruitment process by not including photo or age in your application.

FOSS

Today, more than 8 billion people around the world are dependent on nutritional food. Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork. One of them, obviously, being the effects it has on climate change.

FOSS helps the world's 100 biggest food companies and more than 40,000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions. We are making sustainability a better business and we're doing so as global market leader in our field improving food quality, minimizing food waste, ensuring food safety, and securing fair payment.

Join a pioneering and innovative company in the food and agriculture industry. A company on a mission, with offices all around the world and 1,700 talented colleagues from more than 32 different countries.